GotPrint.com is all about dedicated employees. We are one global company made up of the most knowledgeable, passionate, and creative people in the printing industry. We are a fast-paced, high-quality commercial printing company known for our commitment to precision, innovation & customer satisfaction! Consider a career at GotPrint.com and be a part of one of the biggest forces in our industry! We are seeking an organized, relationship-driven Account Specialist to nurture, support, and grow our top-tier customer base—including our dedicated reseller network and our highest-volume direct customers. This is an hourly, non-commission role focused on relationship management, customer loyalty, strategic product promotion, and key account care. You will serve as the dedicated primary liaison for our highest-value accounts, ensuring they receive high-touch support, timely product samples, and customized performance insights. Key Responsibilities Relationship & Account Management Build and maintain lasting relationships with top resellers and high-value B2C and B2B clients. Act as the dedicated point of contact for priority inquiries, custom project advice, and order tracking. Plan, coordinate, and execute annual client appreciation programs, including curated year-end gifts for top accounts. Conduct occasional in-person visits to select regional resellers and key partners to strengthen relationships. Work with customer service to communicate and provide specific details for orders. Work with existing and new partnerships and sponsorship clients. Product Promotion & Sampling Proactively introduce new print substrates, packaging lines, and specialty finishes to top accounts. Coordinate and dispatch tailored sample kits based on individual customer ordering history and preferences. Collaborate closely with production and prepress teams to ensure order specifications and deadlines are met. Understand customers' business to better pitch products and ideas on how to help them grow further. Account Reporting & Insights Pull and evaluate customer performance and spending quarterly reports to identify volume trends and growth opportunities for customers. Review with top customers to forecast each quarter. Monitor account health to proactively re-engage dormant or declining high-volume accounts. Gage what existing customers are looking for to present to marketing and product teams. Strategic Outreach & Growth Identify potential high-volume business opportunities and propose outreach ideas to attract large-scale clients and frequent customers. Gather direct feedback from top clients to help internal teams improve product offerings and the ordering experience. API Work with existing customers with contracts, payments, approvals, and onboarding flow. Outreach for API's to existing customers who qualify. Monitor volume from this initiative and determine growth. Knowledge and Skill Requirements 2+ years of experience in account management, customer relations, client services, or print/packaging coordination. Strong working knowledge of Microsoft Office, Excel for pulling data/reports, PowerPoint for presentations. Familiarity with design and prepress applications (Adobe Photoshop, Illustrator, Acrobat) is a plus. Demonstrated ability to analyze purchasing data and recognize customer purchasing patterns. Professional verbal and written communication with a consultative, service-first mindset. Strong organizational, time-management, and multitasking skills in a fast-paced setting.

Job Type:

Full-time Pay:

$28.00 - $34.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person