Account Manager Rent A Wheel/ Rent a Tire - 2.7 Chula Vista, CA Job Details Full-time $16.90 - $18.00 an hour 12 hours ago Qualifications Computer operation Word processing Spreadsheets Inventory management software Geometry Algebra Productivity software Certified Debt Collection Professional (CDCP) Account management Full Job Description Job Description

GENERAL DESCRIPTION

Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.

ESSENTIAL FUNCTIONS

Follow all State and Federal collection laws. Organize and carry out all activities in the collection department. Meet or exceed company collection guidelines. Perform rental order verifications as requested by management. Team with store sales staff on initial rental decisions. Receive payments and post amount paid to customer's account. Communicate with customers with past due accounts via telephone or written communication. Visit past due customers in-home as necessary to collect payment or recover merchandise. Follow company's plan for record keeping on all correspondence with customers and status of collection efforts. Establish and maintain relationships with area lienholders and law enforcement agencies. Negotiate return of store merchandise with lienholders. Perform skip traces as required. Advise management on merchandise recovery and prosecution decisions. Prepare, request and track prosecution against customers and lienholders. Maintain vehicle mileage logs. Protect company assets and maintain company confidentiality. Maintain the highest level of compliance with all company policies, and procedures. Ability to work with minimum supervision. Ability to work Saturdays and split days off until 7 p.m. or later.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year collections experience; or equivalent combination of education and experience. Previous RTO experience desirable.

Language Ability:

Excellent oral and written communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to read, speak and understand Spanish desirable.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to make critical decisions and exercise mature judgment.

Computer Skills:

To perform this job successfully an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software and Database software.

Job Type:

Full-time Job Type:

Full-time Pay:

$16.90 - $18.00 per hour

Work Location:

In person