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Front Counter Representative. Job in Concord Gr8Jobs
Career Insights for Account Representative (General)
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Based on California data
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What they do
An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$48,777 / year median in California
-13% projected decline
Job Description
Astound is seeking a Front Counter Representative to be the face of our local office, welcoming walk-in customers and delivering an exceptional service experience. In this role, you'll handle payments, equipment exchanges, account updates, and basic troubleshooting while educating customers on Astound's internet, TV, and phone solutions. You'll identify needs, recommend packages, and process new orders in a fast-paced, technology-driven environment. Working closely with local teams, you'll support a customer-first culture, maintain accurate records, meet service and sales targets, and help resolve issues with professionalism and care.