### About the Role We are looking for a

• Customer Account Manager
• to manage the day-to-day customer-facing operations of our vehicle rental business. This role will be responsible for maintaining customer accounts, managing communication, coordinating rentals, and ensuring a smooth customer experience from start to finish. ### Responsibilities
• Manage and maintain customer accounts and rental information
• Serve as the primary point of contact for assigned customers
• Respond to customer inquiries via phone, text, email, and in person
• Manage reservations, extensions, payments, and rental documentation
• Coordinate vehicle pickups, returns, and scheduling
• Follow up with customers regarding payments, extensions, documents, and other account needs
• Handle customer concerns, damages, tolls, and other rental-related matters
• Coordinate with the operations team regarding vehicle availability, cleaning, maintenance, and scheduling
• Maintain accurate and organized customer records
• Build strong customer relationships and identify opportunities to improve retention and service ### Qualifications
• Customer service, account management, sales, hospitality, automotive, or rental experience preferred
• Excellent communication and interpersonal skills
• Highly organized and detail-oriented
• Strong problem-solving and follow-up skills
• Comfortable managing multiple customer accounts simultaneously
• Proficient with computers, Google Workspace, Excel/Google Sheets, and online systems
• Reliable, professional, and able to work independently
• Bilingual in English and Mandarin is a must ### Ideal Candidate Someone who is
• organized, responsive, proactive, and comfortable taking ownership of customer accounts and resolving issues independently.

• Compensation:

• $17.

00 - $30.00/hour, depending on experience..

Pay:

From $40,000.00 per year

Work Location:

In person