Job Description Job Title:

Account Manager Division/Department:

Microcopy Dental Sales & Marketing Team Location:

Office (Kennesaw, GA) Reports to:

Innovation Marketing Manager Level/Grade:

Salary with hours

Type of Position:

Full Time Hours:

40/week Mon - Fri, 8:00a - 5:00p

Summary:

This is a full-time position for someone experienced with inside selling opportunities and techniques. The position is 80% inside selling/customer service and 20% administrative. Inside selling requires a pleasant, but steady presentation to the customer - not too aggressive with just the right mix of customer support and selling skills. The position requires accepting inbound calls and making outbound calls to dental practitioners throughout the United States. The Account Manager position currently reports directly to the Innovation Marketing Manager. Primary Responsibilities

• Background in Sales with strong ability to upsell customers with new product ideas and concepts.
• Accepts all inbound calls from existing and prospective customers, including dealer channel customers.
• Makes outbound calls to alert prospective customers about our new products and gain new business.
• Answers all product related questions that come into the inbound calling system.
• Maintains database of customer calls and results in Microsoft Excel.
• Experience with CRM systems used to maintain customer data with a strong aptitude to learn new data monitoring systems.
• Process returns and work with internal teams and customers to assess reasons for return and take appropriate action.
• Process sample requests and assist the fulfillment center/tradeshow manager with any sample requests.
• Process incoming mail deliveries, and retrieve and process mail from P.O. Box.
• Process incoming Marketing Leads and prepare them for input into Marketo mailing system.
• Manage Accounts Receivable Report activities: invoicing, outbound calls, emails, and reporting.
• Attend and help at tradeshows or other events where Microcopy is represented.
• Various administrative tasks as required.

Personal and Leadership Skills Must be able to communicate effectively and have a strong attention to detail Both verbal & written communication skills are essential to the success of the position Ability to create and foster a team environment with all Microcopy Dental employees Ability to work both independently and as part of a team Ability to handle multiple tasks and complete them accurately and on time. Requirements

• Administrative skills using all MS Office components - Word, Excel, PowerPoint, Outlook.
• Strong team player.
• Self-starter.
• 2-year college degree desired.

Responsible and willing to step to the plate in a face-paced environment Very well-organized Self-motivated Strong ability to communicate with other team members Prompt, on-time and on-task

Pay:

From $40,000.00 per year

Benefits:

Dental insurance Disability insurance Health insurance Paid time off Paid training Tuition reimbursement Vision insurance

Work Location:

In person