Services Account Manager

Services Account Manager 3.9 3.9 out of 5 stars Norcross, GA Permanent Sidel 74 reviews Permanent The Service Account Manager plays a pivotal role in maintaining and growing customer relationships within the Services North America (NAM) . The position focuses on ensuring exceptional customer satisfaction, achieving service revenue targets, and supporting long-term business sustainability through proactive account management and cross-functional collaboration. Your Mission Act as the dedicated point of contact for customers, ensuring seamless communication and a high level of responsiveness. Build and sustain strong, trust-based relationships with clients, promoting loyalty and repeat business. Identify customer needs and tailor service solutions that align with their operational and business priorities. Collaborate with internal technical, commercial, and project teams to ensure timely, quality service delivery. Monitor account performance against objectives, track service delivery, and ensure full contractual compliance. Drive service sales growth by generating new opportunities within existing accounts and supporting the introduction of new service offerings. Lead account review meetings, prepare performance dashboards, and provide clients with value-driven insights and improvement recommendations. Contribute to the continuous improvement of processes and service portfolio development based on customer feedback and market trends. Your Profile Bachelor's degree in business, engineering, or a related field; master's degree preferred for senior-level candidates. 3-10 years of proven experience in B2B account management, preferably within industrial equipment, manufacturing, or packaging industries. Strong commercial background with measurable success in customer development and service sales. Experience working with Sidel equipment or similar capital goods is highly desirable. Demonstrated ability to manage multiple accounts, priorities, and internal resources effectively. Availability to travel extensively, exceeding 50% of working time, to effectively manage customer relationships and drive business growth. When not traveling, be present at the office through the week. Strong communication and negotiation skills with a customer-centric mindset. Analytical thinking with the ability to interpret performance data and identify value-creation opportunities. High degree of organization, time management, and autonomy. Adaptability to evolving customer needs, market dynamics, and organizational objectives. Collaborative team player with the capability to align technical, commercial, and operational stakeholders around customer outcomes. Fluent in English; French, Spanish or Portuguese would be an asset. Willingness to travel within US and occasionally across the Americas region (minimum 30% of the time/ up to 60%). Contract Type Permanent Country United States Location Norcross