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Upson Regional Medical Center
Patient Accounts Specialist
Career Insights for Account Representative (General)
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Based on Georgia data
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What they do
An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$39,935 / year median in Georgia
-11% projected decline
Job Description
Join a winning team! Upson Regional Medical Center is a small hospital with a BIG heart! Our employees enjoy an environment where they can take care of patients with a high degree of quality and compassion. Patients get to experience top-notch healthcare with modern technology and a team with a focus of excellence for every patient, every time. The Patient Accounts Specialist is responsible for the efficient and orderly resolution of all patient accounts assigned by a designated alpha group. Ensures accurate and complete payment by insurance companies and patients, as well as accurate account adjustments pursuant to hospital policy. Responsible for interviewing patients, providing financial counseling by estimating balances due, and offering opportunities for payment. Secures payment or contract for payment, including in-depth collections prior to bad debt considerations. Makes recommendations for indigent and bad debt placements. Processes correspondence, retro insurance, retro Medicaid, and mail return. Updates demographic and insurance information as needed. Performs other duties and provides coverage of other positions within the department. Provides customer service by answering the phones and in person.