Position Overview We are seeking a highly organized and relationship-driven Customer Account Manager with strong 3PL logistics knowledge and proven carrier-side experience. This role will require you to support your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operation. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced logistics environment. Key Responsibilities Customer Operations Serve as the primary point of contact for assigned customer accounts, providing daily operational support and ensuring exceptional service Manage end-to-end shipment execution including quoting, order entry, tendering, tracking, and issue resolution. Monitor load status and provide timely updates to customers, anticipating service disruptions and proactively offering solutions. Build strong relationships with customer contacts and identify opportunities to improve service performance. Analyze customer KPIs such as on-time performance, dwell times, tender acceptance, and provide reporting as needed. Carrier Coordination Leverage carrier-side experience to negotiate rates, evaluate carrier capabilities, and select the best options for each shipment. Maintain strong relationships with carriers to ensure reliable coverage and service. Resolve carrier-related service issues such as delays, equipment problems, accessorials, and documentation needs. Support procurement or routing initiatives by identifying high-performing carriers and market-competitive pricing. Operational Excellence Collaborate with internal teams (sales, pricing, accounting) to ensure smooth execution of customer and carrier activities. Ensure compliance with customer requirements, SOPs, and industry regulations. Assist with onboarding new customer accounts and carriers, including system setup and process alignment. Use TMS platforms to manage orders, track shipments, upload documents, and maintain accurate data. Qualifications 1+ years of experience in 3PL, brokerage, or transportation operations required. 1+ years of carrier sales experience. 1+ years in customer sales experience. Strong background working with or for carriers (dispatch, operations, coverage, or customer service). Solid understanding of full truckload, LTL, flatbed, reefer, intermodal or specialized equipment. Strong communication skills with the ability to manage both customer expectations and carrier relationships. Ability to multitask and prioritize in a fast-paced environment. Experience with TMS platforms and Microsoft Excel. Problem-solver with strong attention to detail. Preferred Skills Experience with both carrier sales and customer account management in a 3PL environment. Existing carrier network and/or customer book of business. Strong understanding of freight market trends and pricing strategy. Proven ability to handle multiple priorities while maintaining attention to detail. Why Join Us Opportunity to grow within a rapidly expanding logistics organization. Blend of customer management and carrier operations - perfect for someone who understands both sides of the supply chain. High-impact role with autonomy and visibility across the business. Competitive base salary + uncapped commission Health, dental, and vision insurance Paid time off and holidays Career advancement opportunities within a growing 3PL organization Dynamic and supportive team culture

Job Type:

Full-time Base Pay:

$40,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Experience:

Carrier sales: 1 year (Required)

Customer Sales :

1 year (Preferred)

Work Location:

In person