Account Manager

Account Manager Lombard, IL Job Details $48,000 - $60,000 a year 19 hours ago Qualifications Managing customer accounts Customer communication Microsoft Excel Customer relationship building Supplier management Project planning Handling customer inquiries Supply chain Data reporting Mid-level Client relationship development 3 years Data analytics Productivity software Cross-functional collaboration Account management Software training Communication skills Commercial vehicle Supply chain collaboration Full Job Description Looking for the ability to make an impact as a key part of a dedicated, diverse, and growing company? If so, Auto Driveaway Systems, LLC is seeking an energetic, customer-focused Account Manager to manage a portfolio of customer relationships. Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets as well as vehicle leasing and management companies with fast, safe and reliable door-to-door service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; "truckaway" shipping via the industry's largest network of DOT approved Motor Carriers; expedited shipping; enclosed carrier shipping for high-value vehicles; international (overseas) shipping; short-term and long-term vehicle storage; licensing, titling and registration of vehicles; and vehicle maintenance and reconditioning services. Specialized and dedicated Account Managers are a cornerstone of the Auto Driveaway value proposition. The Account Manager is responsible for learning and understanding all aspects of a customer's transportation and logistics needs, serving as the single point of contact for day to day transactions as well as overseeing complex projects. Roles and Responsibilities Serve as the primary point of contact for assigned Auto Driveaway customers Manage customer orders, quotes, status updates, escalations etc. as needed for the assigned customer portfolio Assist customers with access and training to utilize Auto Driveaway's customer portal Provide requested reporting and analytics Develop customer policies and Service Level Agreements that address customer needs and pain points, while ensuring the overall success and efficiency of the Auto Driveaway network of offices Grow Auto Driveaway's relationship with the customer through the offering of additional products and services Collaborate with all Auto Driveaway offices on customer needs, moves, updates etc. Coordinate and communicate with other suppliers in the customer's fleet supply chain, including vehicle manufacturers, upfitters, maintenance providers etc. Orchestrate ad-hoc projects as needed by assigned customers Requirements College degree preferred or equivalent experience 3+ years of account management experience Strong background in customer service Exceptional organizational and communication skills Meticulous attention to detail Proficiency with e-mail and Microsoft Office Suite, especially Excel Ability to multi task and work in a fast-paced environment, recognizing a sense of urgency and drive to achieve results Preferred Skills Project planning and project management skills Knowledge of the fleet or commercial vehicle industry Logistics or transportation background Data analysis and/or report building experience The compensation range for this role is $48,000-$60,000, depending on industry experience, plus participation in the company's bonus programs and full suite of benefits.