Sales and Operation-Japanese bilingual

Employment Type:

Full‑Time, Permanent (Exempt)

Work Hours:

Monday-Friday, 9:00 a.m. - 6:00 p.m.

Work Location:

Georgetown, KY Position Summary We are seeking an experienced Japanese/English Bilingual Sales and Operations Specialist with strong logistics and freight industry knowledge. This role is responsible for expanding existing accounts, developing new business opportunities, and supporting end‑to‑end freight and logistics operations while maintaining excellent customer service. Key Responsibilities Sales & Business Development Expand existing customer accounts and develop new business opportunities Create customized proposals and competitive pricing strategies Negotiate rates and terms to close profitable deals Monitor market trends, competitor activity, and spot rates Provide weekly sales reports, pipeline updates, and revenue forecasts Build a profitable freight brokerage operation with future leadership potential Operations & Coordination Coordinate with steamship lines, airlines, warehouses, carriers, dispatch, and operations teams Support shipping and logistics coordination, including customs brokerage as needed Arrange pickups and deliveries, including outside regular business hours when required Visit customers, vendors, or ports as necessary (including weekends or holidays) Customer Service & Troubleshooting Maintain smooth communication with customers and respond promptly to inquiries Troubleshoot shipment issues and notify customers of delays or claims Record, report, and resolve operational issues in internal systems Manage accounts receivable and payable; follow up on overdue invoices Ensure accurate shipment arrival and delivery information Strategic & Financial Support Support operational policies, procedures, and sales strategies Manage departmental costs and support budget objectives Track operating expenses and contribute to year‑end performance reviews Report sales and operational results to management Qualifications & Requirements 3+ years of experience in sales, operations, or logistics/freight forwarding Strong Japanese and English proficiency Willingness to work flexible hours as business needs require