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Tephra, Inc.

Client Partner-Client Audits - Challenges and Responses

Pay: Not specified

Posted: 2 weeks ago

Location: Owings Mills, MD (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/30/2026

Career Insights for Logistics / Supply Chain Account Manager

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Based on Maryland data

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What they do

A Logistics or Supply Chain Account Manager manages the strategic and operational supply chain requirements of a company's key customer accounts. Develops and maintains communication with clients, makes logistic agreements with customers and ensures agreements are met.

$67,552 / year median in Maryland

+5% projected growth

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Job Description

Client Partner-Client Audits - Challenges and Responses 1. Strategic Client Relationship Management Serve as the primary executive contact for key client stakeholders. Build trusted advisor relationships with C-Suite and Senior business leadership. Understand the client's business strategy, challenges, and goals. Influencing decision-makers Acting as a strategic advisor to the client 2. Business Growth & Revenue Management Drive account growth through new opportunities, cross-selling, and up-selling. Develop and account growth plans. Own revenue, margin, and profitability targets for the account. Identify and pursue new business opportunities. 3. Delivery Governance & Oversight Oversee program and project delivery across the client portfolio. Manage risks, escalations, and governance reviews. Coordinate with delivery leaders and solution teams. 4. Executive Stakeholder Engagement Conduct executive business reviews. Present transformation roadmaps and strategic initiatives. Align TCS capabilities with client business priorities. Influence decision-makers and strengthen partnership value. 5. Financial & Commercial Management Manage account P&L (Profit & Loss). Review budgeting, forecasting, and revenue realization. Support contract negotiations, renewals, and extensions. Ensure commercial compliance and profitability. 6. Transformation & Innovation Bring industry trends, technology solutions, and innovation opportunities to clients. Sponsor modernization, cloud, AI, automation, and digital transformation initiatives. Create value propositions and strategic roadmaps.

Core Duties:

Manage strategic client relationships and executive engagement. Own account growth, revenue, and profitability. Oversee delivery governance and customer satisfaction. Develop account plans and business strategies. Identify and close new opportunities. Lead contract negotiations and renewals. Coordinate with delivery, solution, and sales teams. Manage escalations and ensure successful issue resolution. Drive innovation and digital transformation initiatives. Lead and mentor cross-functional account teams.

Required Skills:

Executive stakeholder management Account management Business development Financial management/P&L ownership IT services and consulting knowledge Negotiation and influencing skills Program and delivery governance Strategic planning and leadership

Qualifications:

18+ years in IT services, consulting, banking technology, or related industries. Strong experience managing large enterprise clients. Prior experience in Account Management, Business Relationship Management, Delivery Management, or Sales Leadership.

Key Responsibilities:

1. Strategic Client Relationship Management Serve as the primary executive contact for key client stakeholders. Build trusted advisor relationships with C-Suite and Senior busin ess leadership. Understand the client's business strategy, challenges, and goals. Influencing decisionmakers Acting as a strategic advisor to the client 2. Business Growth & Revenue Management Drive account growth through new opportunities, cross-selling, and up-selling. Develop and execute account growth plans. Own revenue, margin, and profitability targets for the account. Identify and pursue new business opportunities. 3. Delivery Governance & Oversight Oversee program and project delivery across the client portfolio. Manage risks, escalations, and governance reviews. Coordinate with delivery leaders and solution teams. 4. Executive Stakeholder Engagement Conduct executive business reviews. Present transformation roadmaps and strategic initiatives. Align TCS capabilities with client business priorities. Influence decisionmakers and strengthen partnership value. 5. Financial & Commercial Management Manage account P&L (Profit & Loss). Review budgeting, forecasting, and revenue realization. Support contract negotiations, renewals, and extensions. Ensure commercial compliance and profitability. 6. Transformation & Innovation Bring industry trends, technology solutions, and innovation opportunities to clients. Sponsor modernization, cloud, AI, automation, and digital transformation initiatives. Create value propositions and strategic roadmaps....Visit the Employer site for more details