Inside Sales/Key Accounts Manager

We are looking for a detail-oriented, sales driven Key Accounts Manager to join our team in Maryland which is stable and growing at a rapid pace. This position ideal for someone who enjoys balancing customer support, order coordination, and hands-on operational tasks in a fast-moving onsite environment. In this role, you will help keep orders accurate, deliveries organized, and customer relationships strong while working closely with several internal departments. Candidates who bring strong communication skills, a service mindset, and the ability to adapt quickly will thrive in this position.

Responsibilities:

• Process customer orders with a high level of accuracy, ensuring pricing, purchase order details, and related information are entered correctly in the company system.
• Prepare items for customer pickup by selecting and organizing requested products efficiently and carefully.
• Arrange delivery schedules and coordinate driver routing to support timely next-day service and smooth order fulfillment.
• Follow up with customers regarding shipment status, delivery confirmation, and overall satisfaction to maintain a positive service experience.
• Work cross-functionally with warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and keep daily operations moving.
• Identify opportunities to strengthen customer relationships by recommending additional products or services that align with client needs.
• Maintain organized records in Oracle-based and CRM systems to support order visibility, communication, and account management.
• Assist with physical order handling as needed, including moving items up to 25 pounds in support of branch operations.
  
• At least 2 years of experience in customer service, order entry, operations support, or a similar fast-paced role.
• Proven ability to manage multiple priorities while maintaining strong accuracy and attention to detail.
• Experience working with order management, Oracle-based platforms, SAP, CRM tools, or related business systems.
• Strong communication skills for handling customer interactions by phone and email in a clear and detail-focused manner.
• Comfortable collaborating with both office and warehouse teams in a hands-on operational setting.
• Ability to support delivery coordination, scheduling activities, and changing daily demands with a flexible approach.
• Sales-oriented mindset with the confidence to build customer relationships and identify account growth opportunities.