JOB SUMMARY

Under the direction of the Department Supervisor, the Computer Support Specialist provides technical assistance to customers via telephone calls, emails, over the internet, as well as hands on training for customers, in accordance with company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Learn and stay current on all supported Adobe software Learn and stay current on all Walsworth Publishing Company's created plug-ins for support Adobe applications Learn and stay current on all Walsworth Publishing Company's created stand-alone software Support the customers via telephone, email, Chats. and on-site training, always staying polite, professional and positive representative of Walsworth Publishing Company Test developing Enhancements and stand-alone software Research problems for customers regarding corrupt, un-workable or problematic pages Assist in researching problems or conflicts with current and developing products Train customers in a one on one and group setting on all software and Enhancements provided by Walsworth Publishing Company Complete other duties as assigned.

MARGINAL JOB FUNCTIONS

Answer internal email Provide additional support for colleagues Provide support for internal personnel

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or

EXPERIENCE

Knowledge of Adobe InDesign and PhotoShop is a plus. 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