Looking for a rewarding customer relations career in Fenton, Missouri? Join our dynamic team as an Account Manager and make a real impact every day.

Job Title:

Account Manager Pay:

$21-22

Hours:

Monday - Friday, 8 AM - 5

PM Start Date:

ASAP As an Account Manager, you'll work directly with clients to build trust and ensure their needs are met with top-notch service. You'll collaborate with various teams to troubleshoot issues, support sales, and drive long-term client satisfaction. What You'll Do As an Account Manager, you will be responsible for

• Providing exceptional customer service support, understanding client needs, and delivering tailored solutions
• Monitoring client engagement through surveys and ongoing communication
• Responding to client requests and acting as a liaison between clients and internal teams, including billing and sales
• Proactively identifying opportunities to grow revenue through equipment upgrades and support services
• Assisting with processing Break/Fix and pre-payment orders
• Serving as an escalation point for departments like projects, service, dispatch, and accounts receivable
• Tracking SLA performance daily and coordinating efforts to meet deadlines
• Communicating SLA status and analysis to both internal teams and customers
• Reviewing all dashboards related to account management in NetSuite to identify trends and potential issues
• Collaborating with internal teams to address support, staging, and repair challenges that could impact customer satisfaction
• Managing outages and account changes through effective communication What You'll Bring The ideal candidate for this role will have
• 2-4+ years experience in an account management role providing technology solutions to clients
• Ability to prioritize multiple projects and work independently to meet deadlines
• Strong written communication skills with the ability to create clear, professional correspondence
• Analytical mindset with proven problem-solving and critical-thinking skills
• Excellent interpersonal skills and conflict resolution abilities
• Customer service experience with high telephone contact
• Working knowledge of MS Office Suite and NetSuite (experience with NetSuite a plus)
• Assertiveness and results-driven attitude when tackling difficult problems
• Ability to adapt in a fast-paced, evolving environment
• Negotiation skills and a direct, honest communication style
• Bachelor's degree in business, communications, or a related field, or equivalent work experience
• Experience in retail, hospitality, or restaurant sectors is a strong plus Why Join Us in Fenton?
• Be part of a growing company that values customer relationships and professional development
• Enjoy a collaborative, supportive work environment with opportunities for advancement
• Competitive hourly pay with opportunities for performance-based incentives
• Comprehensive health and wellness benefits
• Opportunities for ongoing training and skill development Location & Schedule This position is on-site in Fenton, Missouri, and offers standard weekday hours with some flexibility needed for short periods in warehouse environments.

Ready to Take the Next Step? If you're eager to start a meaningful career as an Account Manager in Fenton, apply today or contact our recruiting team to learn more. Don't wait— we're hiring now!