Collections & Account Resolution Specialist —

Medical Equipment Services Department:

Finance Status:

Full-Time — non-exempt, compensation based on experience

Reports To:

CEO Location :

On site in Holly Springs Medical Equipment Services (MES) is a biomedical equipment calibration, preventive maintenance, and repair company serving healthcare facilities across the US. We're hiring a Collections & Account Resolution Specialist to take ownership of our accounts receivable collections — and this is not a scripted-reminder-call job.

ROLE SUMMARY MES

is looking for a Collections & Account Resolution Specialist to take ownership of past-due accounts receivable — with a focus on tracking down the right billing contact at facilities with high AP turnover, not just sending repeat reminders. This is not a scripted-reminder-call role. It requires the persistence and investigative instinct to navigate institutional AP departments (particularly long-term care and skilled nursing facilities), confirm that invoices are actually landing with a current, responsible party, and resolve past-due balances through firm, professional follow-through.

What makes this role different:

Most of our past-due invoices aren't the result of customers refusing to pay — they're the result of invoices getting lost inside customer organizations with high staff turnover in their billing departments (especially long-term care and skilled nursing facilities). We need someone who's part collector, part investigator: comfortable tracking down the right current contact, getting past gatekeepers, and following through firmly and professionally once you find them.

KEY RESPONSIBILITIES

➤ Own the full past-due account list (regular and corporate) and drive it toward a defined collections target. ➤ Identify and confirm the correct current AP/billing contact at each delinquent account, including working through front-desk and general-inbox dead ends to reach a real decision-maker. ➤ Conduct firm, professional collection calls and emails — comfortable escalating tone and urgency as accounts age further, without damaging the customer relationship. ➤ Build and maintain strong, professional relationships with customers to ensure clear communication and smooth accounts resolution ➤ Track every contact attempt, outcome, and promise-to-pay in the account record; flag accounts needing escalation to leadership. ➤ Partner with the billing/invoicing function on accounts where a delivery or contact-information failure is discovered, so the root cause gets fixed, not just the individual invoice. ➤ Prepare and maintain past-due aging reports and collection status updates on a regular cadence for leadership review. ➤ Recommend accounts for escalation (credit hold, service pause, outside collections) when internal efforts are exhausted.

REQUIRED SKILLS & EXPERIENCE

➤ Demonstrated success in a collections, AR, or account-recovery role — with specific examples of resolving accounts that were initially unreachable or unresponsive. ➤ Comfortable being firm and direct on the phone while maintaining professionalism; not deterred by gatekeepers or the runaround. ➤ Strong organizational habits — accurate, consistent logging of every contact attempt and outcome. ➤ Clear, professional written and verbal communication.

PREFERRED EXPERIENCE

➤ Collections or AR experience within healthcare, medical equipment, or another B2B environment with institutional customers (hospitals, SNFs, long-term care facilities). ➤ Familiarity with high-turnover AP environments and the workarounds needed to find a current point of contact. ➤ Experience with QuickBooks or a comparable accounting/invoicing platform. If you're the type of person who doesn't give up when someone says "they're not available," we'd love to talk to you. Medical Equipment Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Pay:

$22.00 - $32.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance On-the-job training

Work Location:

In person