Bachelor's Degree in Marketing, Sales, or Communications preferred Minimum of 2 years demonstrated success leading customer growth with key accounts Outstanding ability to build teamwork and trust across multiple internal stakeholders MRP/ERP experience (JD Edwards, SAP, etc.) highly desirable Moderate to advanced Excel knowledge Excellent organization skills to ensure follow-up both internally and externally Develop strong relationships with key customer contacts Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer-specific to enhance the profitability of customer and company Collaborating with management on sales goals, planning, and forecasting Become a subject matter expert on our products, processes, and operations Ability to travel occasionally for customer visits, as required Manage customer scorecards through collaboration