National Accounts Director(SECURITY, FIRE ALARM & CAMERA SYSTEMS) in Euclid,OH,US

Role•

NATIONAL ACCOUNT DIRECTOR

•SECURITY, FIRE

ALARM & CAMERA SYSTEMS

Location•Euclid, OH Work Type•Onsite | Full-time SUMMARY The National Account Director is responsible for leading, developing, and expanding strategic relationships with large national clients across multiple locations. This role focuses on delivering customized security, fire alarm, and video surveillance solutions while ensuring exceptional customer satisfaction and revenue growth. Strong technical knowledge of security systems, fire alarm technologies, and camera/video platforms is essential.

KEY RESPONSIBILITIES 1. ACCOUNT MANAGEMENT & CUSTOMER RELATIONSHIPS

Serve as the primary point of contact for assigned national accounts. Build long-term relationships by understanding client needs, environments, and technical requirements. Conduct regular business reviews, on-site visits, and performance evaluations. Manage customer expectations and ensure high-quality delivery of products and services across all regions. 2.

SALES GROWTH & STRATEGIC PLANNING

Develop and execute national account growth strategies aligned with company objectives. Identify expansion opportunities across multiple locations-including system upgrades, integrations, and new product adoption. Prepare proposals, pricing strategies, and contract negotiations. Forecast sales performance and manage revenue targets. 3.

TECHNICAL EXPERTISE & SOLUTION DEVELOPMENT

Collaborate with engineering, design, and operations teams to develop security, fire alarm, and camera system solutions tailored to the customer's needs. Provide technical demonstrations, product education, and explanations of system capabilities to clients. Assist with system specifications, scopes of work, and RFP responses. Stay current with industry technologies, codes, and standards (e.g., NFPA, UL, NEC). 4.

PROJECT COORDINATION & IMPLEMENTATION OVERSIGHT

Work closely with project managers, installers, and service teams to ensure successful deployment across multiple locations. Monitor project timelines, deliverables, and technical quality. Ensure all installations meet compliance and customer standards. 5.

CUSTOMER SUPPORT & ISSUE RESOLUTION

Proactively ensure system performance and service satisfaction. Support troubleshooting escalation and facilitate communication between clients and technical/service teams. Review service reports and system data to recommend improvements or upgrades.

REQUIRED QUALIFICATIONS

3+ years experience in national account management or enterprise-level sales. Technical background required-experience in security systems, fire alarms, access control, and camera/video surveillance. Strong knowledge of products such as intrusion systems, IP cameras, NVR/VMS platforms, fire alarm control panels, and integrated security systems. Understanding of industry codes and compliance standards (NFPA, UL, AHJ processes). Proven experience managing large accounts across multiple states or regions. Excellent communication, presentation, and relationship-building skills. Ability to read and understand technical drawings, schematics, and system layouts. Willingness to travel nationally if needed.

PREFERRED QUALIFICATIONS

Experience with enterprise-level clients (retail chains, logistics facilities, commercial buildings, healthcare networks, etc.) Certifications such as NICET, manufacturer certifications (e.g., Honeywell, Bosch, Axis, Genetec, Avigilon, DMP), or security/fire industry credentials. CRM experience (Salesforce, HubSpot, FieldHub, etc.)