An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
Monday-Friday 8AM - 5PM on site Leading metal distribution company located in Vienna, OH is in need of an Account Manager to join the team! This individual will serve as the liaison between the customer and organization and anticipate custom needs, resolving issues and ensuring alignment across scheduling, inventory, pricing, etc.
Duties:
Serve as the primary point of contact for assigned customer accounts, ensuring effective communication and issue resolution Manage day-to-day account activities with full ownership and accountability Anticipate customer needs and proactively identify solutions related to scheduling, inventory, pricing, and forecasts Evaluate reserved materials and manage replenishment to meet immediate and future customer requirements Monitor demand changes and implement proactive measures to prevent material shortages Propose and implement non-critical master data or order detail changes, with appropriate approvals Collaborate with internal teams (logistics, planning, inventory, technical, pricing) to resolve customer issues quickly Analyze activity reports and message queues daily to identify and resolve errors; implement permanent corrective actions Create and modify data warehouse reports to support account management and decision-making Maintain accurate and detailed customer account documentation Conduct proactive outreach to support customer relationships and business growth strategies Ensure compliance with all corporate, quality, and regulatory policies Perform additional duties and special projects as assigned
Requirements:
High School Diploma or GED 2+ years of customer account management experience Experience in manufacturing or industrial environment preferred Strong computer skills Zing Recruiting is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace. #ZINGNJ #ZINGZIP #LI-LA1
