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Purple Drive Technologies

Account Program Manager

Pay: $90,000–$98,000/yr

Posted: 3 weeks ago

Location: Westerville, OH (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

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Based on Ohio data

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What they do

An Account Manager manages client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$67,924 / year median in Ohio

-4% projected decline

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Job Description

RESPONSIBILITIES

Coordination with the planning team to schedule production dates. Communication with customers and process partners regarding order status, changes to schedule or issues to resolve. Proactive management of customer needs through communication and problem resolution. Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued. Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs. Participates and gives input in process improvement activities utilizing the Vertiv Operating System Completes tasks as assigned to support Sales Offices Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value. Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders. Supervises current projects and coordinate with team members to keep workflow on track. Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored. Assist with all internal and external audit requests

QUALIFICATIONS

Minimum Job Qualifications:

Minimum of 2 years of order management experience Excellent customer service skills Professional communication skills, both written and verbal Excellent organizational, analytical, and interpersonal skills Detail-oriented MS Office proficient Ability to work and multi-task in a fast-paced environment

Preferred Qualifications:

Previous account management or technical experience Oracle ERP experience desired Bilingual is a plus - English/Spanish

EDUCATION AND CERTIFICATIONS

Bachelor's Degree required, with Business or related field preferred.

Job Type:

Full-time Pay:

$90,000.00 - $98,000.00 per year

Benefits:

Relocation assistance Application Question(s): Do you have hands-on experience working in a manufacturing environment?

Work Location:

On the road