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Confidential

Customer Account Representative

Pay: $55,000–$62,000/yr

Posted: 2 weeks ago

Location: Westerville, OH (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

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Based on Ohio data

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What they do

An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$40,155 / year median in Ohio

-4% projected decline

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Job Description

Metro Capital Services is looking to hire a Customer Account Representative to support our Kinetic Fiber campaign. The Customer Account Representative role is a client-facing position, focused on customer communication. In addition to helping individuals better understand available connectivity service sales options, the Customer Account Representative will be responsible for account maintenance. As a Customer Account Representative, you will work directly with customers, provide information about Kinetic Fiber services, assist with account-related sales questions, and help create positive customer experiences through professional direct sales interactions. We are looking for Customer Account Representatives who enjoy working with people, building relationships, and developing valuable communication and customer support skills. Core Functions of the

Customer Account Representative:

Assist customers in learning about available Kinetic Fiber services and connectivity options Provide helpful information regarding service features, internet capabilities, and account resources Collaborate with team members to maintain a productive work environment Support customers throughout the sales onboarding and Kinetic account setup process Maintain accurate customer information and ensure a smooth sales process and customer experience Build positive relationships through consistent communication and follow-up support Address customer questions and concerns about Kinetic in a professional and efficient manner Preferred Skills for a

Customer Account Representative:

Previous retail, sales, and customer service experience is highly preferred Strong communication and interpersonal skills Positive attitude and professional demeanor Prior Customer Account Representative experience is a plus Excellent attention to detail and organizational abilities Ability to build rapport and maintain positive customer relationships Strong problem-solving and critical-thinking skills Able to work in-person, on-site

Pay:

$55,000.00 - $62,000.00 per year

Work Location:

In person