Account Manager, Medicare & Life Benefis

Job Overview The Account Manager is responsible for managing an assigned book of Medicare and Life business, ensuring strong retention, high-quality service, and client satisfaction. This role leads renewal strategy, identifies opportunities to enhance coverage, and serves as the primary point of contact for clients, delivering a consistent, compliant, and proactive service experience. Benefits Paid Time Off (PTO) Mon-Fri Schedule Life Insurance Health Insurance Career Growth Opportunities Requirements Required 1. Life, Accident & Health License (or ability to obtain within 90 days) 2. Medicare certification (or ability to obtain within 90 days) 3. 3-5+ years of experience in customer service, insurance account management, or related role 4. Strong communication and relationship management skills 5. Ability to manage multiple priorities in a fast-paced environment Preferred 1. Experience with Medicare products and individual health markets 2. Familiarity with agency management systems and carrier platforms 3. Professional designations such as CISR or AINS Skills and Abilities 1. Ability to carry out complex tasks with concrete and abstract variables. 2. Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions. 3. Ability to utilize computer programs and understand functionality. Computer keyboarding skills. 4. Ability to perform 70% sedentary work, exerting up to 10 pounds of force occasionally and exert negligible force frequently or constantly to move objects, including the body. May be asked to exert up to 20 pounds of force periodically, as needed. 5. Field of vision must be adequate to observe up and down or right to left while eyes are fixed on a given point. 6. Ability to process written and other materials visually. 7. Physical efforts required include fingering, repetitive small motor activity, grasping, verbally communicating detailed and important information to others quickly and accurately, stooping, reaching, standing, lifting light objects less than ten pounds frequently, and climbing occasionally. 8. Requires ability to receive detailed information through oral communication, perceiving the nature of sounds with no less than a 40 dB loss at 500 Hz, and 2000 Hz without correction. Responsibilities Client Relationship Management 1. Serve as the primary contact for assigned clients, building strong, long-term relationships 2. Provide consultative guidance on Medicare and Life coverage options, changes, and market conditions 3. Respond to client inquiries promptly in a timely and professional manner 4. Educate clients on policy details, coverage limitations, and available options Retention & Renewal Management 1. Lead the renewal process for assigned accounts, including outreach, coverage review, and recommendations 2. Proactively identify and address potential retention risks 3. Ensure coverage adequacy and alignment with client needs at each renewal 4. Maintain retention levels in line with agency goals Account Growth & Sales Support 1. Identify opportunities to expand coverage ("rounding out accounts") within the existing client base 2. Partner with Sales Agents to support new business opportunities and referrals 3. Present coverage options and assist with proposal development as needed 4. Support client onboarding and ensure smooth policy implementation Service & Operations 1. Oversee day-to-day service needs including policy changes, billing inquiries, and general support 2. Assist clients with claims intake and provide guidance on the claims process 3. Ensure accurate and timely documentation of all client interactions in the agency management system 4. Coordinate with carriers and internal teams to resolve client issues efficiently Compliance & Industry Knowledge 1. Maintain up-to-date knowledge of Medicare regulations, products, and carrier requirements 2. Ensure all client interactions and communications comply with CMS guidelines, carrier requirements, and agency policies, including during AEP and other regulated periods. 3. Complete required certifications and continuing education in a timely manner Performance Expectations 1. Achieve retention and client satisfaction targets in alignment with agency goals 2. Deliver timely and accurate completion of renewals and service requests 3. Contribute to account growth through cross-selling and referrals 4. Maintain high standards of documentation, compliance, and professionalism About Us About Our Agency Our agency has been dedicated to providing customized insurance products and unparalleled service for many decades. Our journey is driven by a deep passion for the services we offer, a commitment to our customers, and a relentless pursuit of quality. We believe in the power of community, not just within our organization but also in the relationships we foster with our clients and the broader community. Our partnerships, built on trust and respect, are the cornerstone of our success, enabling us to work collaboratively with customers, carriers, and colleagues alike. Integrity is at the heart of everything we do. We consistently demonstrate sound moral and ethical principles, ensuring that our actions align with our values. As we continue to grow and evolve, we remain steadfast in our mission to serve with passion, uphold quality, and nurture the community and partnerships that define us.