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RH
Robert Half
Account Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Account Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$42,155 / year median in Pennsylvania
-13% projected decline
Job Description
We are looking for a detail-oriented Account Specialist to support client accounts in Lancaster, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys building strong customer partnerships, coordinating order activity, and keeping service levels high in a fast-paced environment. The person in this role will act as a central point of contact for customers, vendors, and internal partners while ensuring each order moves smoothly from request to delivery.
Responsibilities:
- Oversee assigned customer accounts and cultivate positive, long-term business relationships through responsive support and consistent communication.
- Manage the full order cycle by coordinating requests, confirming details, monitoring progress, and helping ensure on-time completion.
- Serve as the key contact between clients, external suppliers, and the sales organization to keep information accurate and expectations aligned.
- Address customer questions, shipment concerns, and order-related issues with professionalism, sound judgment, and a solution-focused approach.
- Review open orders regularly, follow up on pending items, and take action to prevent delays or service disruptions.
- Maintain organized and up-to-date account documentation, including order activity, communications, and status updates.
- Partner with multiple vendors to support retail-related account needs and deliver a high standard of customer service.
- Experience supporting customer accounts, sales operations, or order management in a business environment that requires strong attention to detail.
- Ability to manage several priorities at once while maintaining accuracy and meeting deadlines.
- Strong customer service skills with the confidence to communicate effectively with clients, vendors, and internal teams.
- Proven ability to resolve issues independently and make thoughtful decisions in day-to-day account support.
- Comfortable working with multiple vendors and coordinating details across different stakeholders.
- Familiarity with retail-related processes or environments is preferred.
- Strong organizational skills and attention to detail in recordkeeping, follow-up, and account coordination.