Company Description Covista is America's largest healthcare educator, serving more than 97,000 students and supported by acommunity of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty andcolleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is theparent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, RossUniversity School of Veterinary Medicine and Walden University. Our colleagues come from a wide range of backgrounds, business,academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful differencefor students and society aren't separate goals-they're one and the same. This means creating an environment where colleagues can develop newskills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforcedevelopment. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes workingat Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education-they shape it. This isn't abstractpurpose work. It's solving real problems for real people in real communities while advancing careers. We operate on a hybrid schedulewith four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, andrelationship-building, fostering a dynamic and collaborative work environment. For more information, visit covista.com and follow us on LinkedIn , Instagram and YouTube . JobDescription This role is responsible for assisting in student success through proactive and accurate account assessment andstudent finance advising. This position manages a portfolio of about 850-950 students (either undergraduate or graduate or a combinationthereof) to ensure that all students have the appropriate guidance to make informed financial decisions. Reports directly to the AccountManagement Manager and works in a contact center environment that supports students regardless of service modality. Works closely withacademic partners and other departments to research and resolve any student financing issues. This colleague is charged with being a rolemodel for the organization Covista values and fosters a culture of CARE consistent with organization's mission, vision, andpurpose. Responsibilities Using a high level of discretion and independent judgment, analyzes each student's situation inorder to develop and implement an individualized financial plan that promotes student success. Continuously evaluates the financial plansthroughout the student lifecycle. Collaborates with other departments and functional areas to deliver an optimal studentexperience. Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV,Military/Veteran's Affairs, international and state regulations to prospective and current students. Communicates the policies andprocedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student. Assists students to make an informed decision by providing accurate, helpful student finance advice. Managesescalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership ofstudent finance issues and questions. Identifies opportunities and solutions for continuous improvement to existingprocesses and actively participates in the roll-out of new processes. Attends meetings and contributes to organizationalcommittees. Identifies opportunities and solutions that improve current processes. Functions as asubject matter expert regarding all Title IV programs, policies and procedures including institutional policies and federal and stateregulations. Complies with applicable federal and state laws. Performs other duties as assigned Complieswith all policies and standards Qualifications Bachelor's Degree Preferred or comparable previous work experienceRequired. 1 experience in Higher Education Preferred. Knowledge of federal Title IV and state financial aid regulations andassociated processing procedures a plus. Ability to work independently as well as function as part of a team. Outstandingcustomer service skills. PC skills in Microsoft Office, database and internet applications. Excellent interpersonalcommunication, mathematical, problem solving, and organizational skills. Ability to prioritize tasks to meet deadlines and ensureproject completion. Self-motivated and willing to take ownership of, and quickly resolve, complex issues. AdditionalInformation In support of the pay transparency laws enacted across the country, the expected salary range for this positionis between $18.00 - $23.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training;geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Teamwill be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The positionqualifies for the below benefits. Covista offers a robust suite of benefits including: Health, dental, vision, lifeand disability insurance 401k Retirement Program + 6% employer match 15 Days of Paid Vacation Days eachCalendar Year 12 Paid Holidays + 2 floating holidays For more information related to our benefits pleasevisit: https://careers.covista.com/benefits Equal Opportunity - Minority / Female / Disability / V / Gender Identity/ Sexual Orientation