Account Manager

Job description Who you are 2-4 years of experience in a SaaS or software sales or account management role Demonstrated track record of meeting or exceeding revenue targets Strong communication and presentation skills Experience engaging mid-level stakeholders (Directors, VPs) Solid negotiation and closing skills Ability to manage a high-volume account portfolio with strong organizational skills Collaborative mindset — comfortable working cross-functionally with CS, presales, and product teams Bachelor's degree or equivalent experience What the job involves We are seeking a Commercial Account Manager to drive growth across a portfolio of mid-market customer accounts. You will own the full customer lifecycle — from onboarding through renewal and expansion — while identifying new revenue opportunities within your book of business Achieve quarterly and annual revenue targets across your commercial account portfolio Identify and execute upsell, cross-sell, and expansion opportunities Manage a healthy pipeline of qualified opportunities through proactive outreach, networking, and relationship building Develop and maintain account plans for key customers Engage the right stakeholders to demonstrate the value of the Showpad platform Deliver accurate pipeline forecasts and reporting Partner with BDRs, Customer Success, and Solutions Engineers to support the sales cycle Negotiate and close renewals and expansions in line with company objectives Serve as a trusted advisor to customers, promoting best practices and product adoption Track and report on market trends, customer feedback, and competitive activity

Key Performance Indicators:

Quarterly and annual revenue attainment Pipeline volume and quality Customer satisfaction, retention, and renewal rates Forecast accuracy Benefits 26 days holiday (excl. bank holidays) Work from home opportunities Health insurance Keywords software-as-a-service-saas-based-accounting software-as-a-service-saas presentations upselling cross-selling networking-telecommunications reporting-and-disclosure adaptive-project-management-and-reporting customer-success-management sales-cycle objectives-and-key-results customer-review customer-satisfaction holidays-seasonal-events telecommuting-and-remote-workers environment-health-and-safety-hsse health-insurance greenhouse