A Client Relationship Manager manages high value client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$60,000-$70,000/year Full-time | In Person / Field-Based This Role Is Equal Parts Customer Management and Field Leadership U.S. Lawns of Myrtle Beach is looking for an experienced Commercial Landscape Account Manager who can take ownership of a portfolio of commercial properties, build strong relationships with demanding customers, and lead the field teams responsible for delivering on those commitments. This is not a remote or primarily desk-based Account Manager position . Most days will have you moving between customer properties, communicating with clients, inspecting work, directing priorities with crew leaders, solving service issues, and making sure commitments are followed through to completion. You need to be comfortable when the day doesn't go according to plan. A customer may need an immediate response. A crew may encounter a problem. Weather may change the schedule. A property may not meet your standards. Several priorities may compete for your attention at once. The person we're looking for can quickly assess what matters most, make a decision, communicate clearly, and keep things moving. What You'll Own You will be accountable for both the customer relationship and the operational performance of your assigned commercial landscape accounts.
Your responsibilities will include:
Serve as the primary relationship manager for assigned commercial customers Regularly visit and inspect customer properties for quality, appearance, and service needs Build relationships with property managers and other customer decision-makers Respond directly and professionally to customer concerns, including difficult conversations Take ownership of service problems and follow them through to resolution Oversee and support approximately 3-4 landscape maintenance crews Lead morning dispatch and help establish priorities for field teams Communicate expectations clearly to crew leaders and hold employees accountable for results Coordinate changing schedules, routes, staffing needs, materials, equipment, and other field resources Monitor labor hours, material usage, productivity, and job budgets Assist with hiring, onboarding, training, coaching, and performance management of field employees Ensure safety procedures and vehicle and equipment inspections are completed Coordinate successful startups for new commercial accounts Identify landscape enhancement opportunities within existing accounts Prepare enhancement proposals and help grow customer relationships Maintain strong communication between customers, field teams, and the office Follow through on commitments and make sure nothing gets lost when priorities change The Person We're Looking For Experience matters, but so does how you operate. You are likely to thrive in this position if you: Have experience managing commercial customers, properties, field operations, or service teams Are comfortable being the person a customer calls when something isn't right Can remain professional and confident with direct, demanding, or frustrated customers Communicate clearly and aren't afraid to have difficult conversations Can lead field employees while building productive working relationships Are decisive and able to reprioritize quickly when circumstances change Naturally follow through and don't assume a problem is solved simply because you've handed it to someone else Notice quality issues before the customer has to point them out Can balance customer satisfaction with labor, productivity, and profitability expectations Are organized enough to manage multiple customers, crews, properties, and commitments simultaneously Enjoy spending a significant portion of your workday in the field Are comfortable working independently while still following established processes and expectations Commercial landscaping experience is valuable, but we are also interested in candidates from property management, facilities services, exterior services, construction services, or other field-based commercial service businesses who understand how to manage both customer expectations and field execution. This Position May Not Be the Right Fit If This role is probably not the best match if you are looking for: A remote or work-from-home Account Manager position A primarily administrative or office-based customer service role A position where operational or employee problems are routinely handed off to someone else A highly predictable workday with few interruptions or changing priorities A relationship-management position without responsibility for field execution and results What Success Looks Like Our best Account Manager will know their customers, their properties, and their crews. Customers will trust you because you communicate before problems escalate and do what you say you'll do. Crew leaders will know what is expected of them and receive both support and accountability. You'll understand which properties need attention, which commitments are outstanding, where labor and resources are being spent, and where opportunities exist to improve or grow an account. Most importantly, when something goes wrong, you'll own it through resolution . Why U.S. Lawns of Myrtle Beach? U.S. Lawns of Myrtle Beach serves commercial customers throughout the Grand Strand, and we're continuing to grow. This is an opportunity to take meaningful ownership of customer relationships and field operations while working with a team that cares about service quality, accountability, and long-term customer retention.
Compensation:
$60,000-$70,000 per year
Benefits:
Health insurance Paid time off
Requirements:
Valid driver's license and acceptable driving record Ability and willingness to work primarily in person and in the field If you're at your best when you're working with customers, leading people, solving problems, and taking ownership of results , we'd like to hear from you.
