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VM
Virginia Management Associates
Account Representative - Verizon
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What they do
An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$46,439 / year median in Virginia
-12% projected decline
Job Description
Verizon FiOS makes home services simple, fast internet, clear TV, reliable phone, and no contract. The Account Representative's job is to make Virginia Beach aware of a better option: FiOS. Prolific Solutions is a sales and development firm in Virginia Beach, seeking an Account Representative to engage with customers in person and help them make the switch. As an Account Representative, you become the person our customers wish they'd met sooner, the one who explains why their internet feels slower than molasses and fixes it without using a single confusing term. The sales part? That's just our Account Representative being a good listener and a better guide. It's recommending what fits, not what's pricier. Core Functions of the Account Representative Introduce the benefits of high-speed home internet connectivity in in-person sales conversations, emphasizing speed and reliability. Compare TV package features and channel variety in person to help customers find their perfect entertainment fit. Explain the stability and call quality of Verizon's phone service during in-person sales talks to ensure crystal-clear communication. Promote the advantage of no annual contracts and flexible service options, offering customers hassle-free choices. Achieve sales goals through consultative approaches and needs-based sales techniques, delivering personalized solutions. Highlight how modern Wi-Fi networks handle simultaneous streaming, gaming, and video conferencing to meet the needs of busy customers. Preferred Skills of the Account Representative Customer engagement skills that spark interest and build rapport. Clear communication to simplify connectivity options for every customer. Active listening to uncover needs and match solutions. Adaptability in dynamic customer-facing sales environments. Problem‑solving that turns challenges into sales opportunities.