An Account Supervisor oversees the handling of client accounts and supervises account representatives and managers. May allocate new accounts to account representatives. Develops and maintains communication with company clients and works to resolve problems. Accounts may be for product sales, advertising or media relations businesses.
Operating in a $1Billion plus industry, KleenMark is Wisconsin's largest independent commercial cleaning and supply company. Built on 60 years of experience, KleenMark uses proven processes and the industry's best-trained teams to deliver unmatched service. Expertise in healthcare, commercial, life sciences, manufacturing, and education, KleenMark's 900-plus technicians clean more than 30-million square feet daily. We are a family owned and run business that lives out our values of Trust, Teamwork and Results. We have excellent opportunities for you to join our team!
Job Details Job Summary:
The Account Manager is responsible for overall customer satisfaction of their accounts. Responsibilities also include selling other services and products to current customers and promoting our "Brand" in our market. Primarily second shift; however, hours may vary based on operational needs. Flexibility is required.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Management:
Responsible for the overall satisfaction of their assigned accounts. Ensure all policies and procedures of the company are adhered to. Work with other departments as needed (sales, HR, KMD, etc.). Responsible for staff supervision. Financial Management Responsible for the financial success of the accounts/territory. Maintain and evaluate account activity summary as well as payroll and budget reports. Complete paperwork as needed and monitor and analyze payroll and budget reports. Actively sell services and products to current and prospective clients to increase revenue. Customer Relations Build and maintain long term relationships with clients and assure their satisfaction. Maintain Quality Assurance Program through KleenMark Connect and conduct business reviews with customers in portfolio. Conduct monthly building inspections to assure high quality. Address and resolve customer requests that may occur with assigned accounts and follow up with the customer to ensure its completeness. Participates in the start-up processes as required. Grow and develop customer account by bundling services and consumable products. Provides excellent level of customer service to both internal and external customers. Employee Development Work closely with HR to achieve optimal performance from employees in regard to training, workers compensation, recruiting, disciplinary action, etc. Coach, develop, motivate, and train employees. Provide employees with proper supplies and equipment needed to do their job. Assist with conducting and organizing employee training programs. Ensure employees perform all cleaning functions. Conduct annual employee reviews on time. Professional Development Participate in quarterly Account Manager training. Participate in outside professional organizations that will aid in personal development and growing the business. Safety Works to promote safe work environment for all customers, employees and building occupants Follows and enforces KleenMark's safety programs, safety rules, monthly safety topics Assist HR when necessary, in the case of accidents on the job (documents, photos, etc.) Work with HR/Injured employee to properly document the accident Follow KleenMark's "Green" practices.
Knowledge, Skills, and Abilities:
Excellent communication, leadership, organization, and problem-solving skills, as well as the ability to be flexible and multitask. Must understand Microsoft office products (Word, Excel, Outlook, etc.)
Education and Experience:
3 to 5 years related experience, or additional years of education and experience are required. College degree in Business Administration or other business-related area of discipline preferred. Spanish language preferred. Additional Information / Benefits Paid Holidays 401K/403b Plan Short Term Disability Dental Insurance Paid Vacation Maternity/Paternity Leave Long Term Disability Paid Sick Days Vision Insurance Medical Insurance Life Insurance This position reports to Branch Manager.
The following screenings are required:
Employment Verification Criminal Background Check Motor Vehicle
