AT&T Account Representative

ZENO Management, Inc. needs an AT&T Account Representative to represent AT&T Fiber in the Milwaukee area. The AT&T Account Representative takes ownership of accounts, monitors usage trends, proactively engages customers, and guides each account toward reliable fiber connectivity that consistently meets and exceeds expectations. As an AT&T Account Representative, your portfolio of customer accounts becomes your community. The AT&T Account Representative meets with families to ensure their AT&T Fiber service exceeds expectations. By monitoring each account's performance and usage patterns, the AT&T Account Representative recommends these meaningful enhancements.

The AT&T Account Representative's clients know that even when things go wrong, they'll make them right. Responsibilities of the AT&T Account Representative Oversee accounts from enrollment to ongoing support, ensuring households are fully informed. Act as the primary point of contact for clients regarding AT&T Fiber plans, services, and billing. Track account activity and maintain accurate records for future reference and reporting. Resolve account discrepancies and service interruptions quickly to maintain trust and loyalty. Partner with AT&T Account Representatives to enhance account management processes and support team success. Qualifications of the AT&T Account Representative High school diploma or GED preferred. Experience in account management, customer relations, or residential sales is a plus. Skilled at identifying account opportunities and enhancements to support goals. Collaborative, professional, and empathetic in handling customer interactions. Team-oriented, approachable, and committed to high-quality customer experiences.

Pay:

$3,800.00 - $4,400.00 per month

Benefits:

Employee discount Professional development assistance

Work Location:

In person