Job Purpose

• Answer incoming phone calls promptly and professionally following call scripts and strategic responses for the inbound service call scheduling process.
• Complete outbound calls to confirm service appointments, follow up on missed appointments and reschedule, service Follow up calls and proactive service notifications and offerings.
• Create an exceptional customer experience for all customers (internal and external).
• Complete mailers and administrative work as assigned and required. Hiring Specifications
• Strong interpersonal, communication and customer service skills; excellent phone, listening, speaking and writing skills.
• Ability to learn and memorize quickly, strong computer skills.
• Excellent customer contact skills and customer service orientation. Working Relationship
• Report to the BDC Manager.
• Work cooperatively and effectively with all departments and employees. Customer Responsibilities
• Be the professional face and voice of the dealership creating and maintaining a positive impression with our prospective and existing service customers.
• Assist customers by scheduling their vehicle maintenance and service needs. Marketing Responsibilities
• Promote Gault service through enthusiastic customer service.
• Develop a solid understanding of product information related to the makes and models of vehicles as well as of all major services provided by the service department. Transaction Responsibilities
• Properly set up customer service appointments communicating all necessary information to the customer and service lane and optimizing available service times.
• Daily preparation of Pre-Writes for use in the service lane.
• Perform customer relations and administrative functions accurately and on time by actively listening and carefully following instructions and procedures. Logistical Responsibilities
• Maintain safe, neat, and clean work areas.
• Properly set up customer service appointments communicating all necessary information to the customer and service lane and optimizing available service times.
• Daily preparation of Pre-Writes for use in the service lane.
• Able to work Monday - Saturday (with a day of during the week when working Saturday) Ongoing Responsibilities
• Dependability. Complete tasks on schedule; accept accountability.
• Participatory/Interpersonal. Work effectively with employees and customers.
• Communication. Speak, read, and write well.
• Flexibility. Accept change; take on special tasks as needed.
• Ability to learn.

Learn and apply information without excessive expenditure of resources or time. Schedule 10:00 am to 7:00 pm and rotating Saturday 7:00 am to 3:00 pm. (once per month)

Job Type:

Full-time Pay:

From $18.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person