Branch Manager, Training & Business Development Lifework Education Mesa, AZ Job Details Full-time $54,067.67 - $65,113.75 a year 13 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Cell phone reimbursement Employee assistance program Vision insurance Life insurance Qualifications Cold calling Operational analysis Interpersonal skills Account development Employee relationship building Business development Outbound calling Office management Full Job Description Position Summary The Branch Manager, Training & Business Development is responsible for the day-to-day operations, training activities, customer relationships, and business development efforts of the Mesa location. Working closely with the General Manager, this position ensures efficient branch operations, high-quality training delivery, strong customer service, and continued growth within the local market. Key Responsibilities

• Oversee daily branch operations and administrative activities, including employee and instructor timekeeping, scheduling, time-off coordination, recordkeeping, and general operational oversight.
• Coordinate training schedules and instructor resources to ensure classes are appropriately staffed and customer needs are met.
• Monitor and manage inbound sales opportunities, customer inquiries, service scheduling, and business communications.
• Maintain and strengthen relationships with existing customers while identifying opportunities to expand services and generate additional business within the local market.
• Conduct proactive outreach and develop relationships with prospective customers, healthcare providers, community organizations, and other local partners.
• Establish and monitor performance metrics related to training effectiveness, customer service, staff performance, sales activity, and branch profitability.
• Analyze operational and training data to identify opportunities for improvement and ensure programs support business and financial objectives.
• Evaluate training effectiveness and recommend or develop new training initiatives based on customer and market needs.
• Support instructors and staff in maintaining Lifework's standards for quality, professionalism, and customer service.
• Partner with the General Manager to achieve branch revenue, operational, training, and growth objectives. Qualifications
• Experience in branch operations, training, business development, customer service, or a related field.
• Experience with American Heart Association (AHA) and/or American Red Cross (ARC) training programs preferred.
• Knowledge of healthcare education, certification, and training standards preferred.
• Demonstrated ability to analyze and report on training effectiveness, operational performance, and profitability.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication skills with a strong customer-service orientation.
• Ability to build and maintain effective relationships with customers, instructors, employees, and community partners.
• Strong business acumen with the ability to align training and operational activities with revenue and profitability goals.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.

Pay:

$54,067.67 - $65,113.75 per year

Benefits:

Cell phone reimbursement Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have experience managing a branch location? Yes or No. If so, how many years of experience? Do you enjoy selling over the phone? Yes or No Do you have experience managing others? Yes or No Are you familiar with the American Heart Association and the Red Cross instruction courses? Yes or No Ability to

Commute:

Mesa, AZ 85201 (Preferred)

Work Location:

In person