BDC Manager - Lexus of Northborough Lexus of Northborough is seeking a polished, results-driven BDC Manager who understands how to deliver a luxury experience at every customer touchpoint. This is a unique opportunity for a high-energy leader who can build, develop, and elevate a Business Development Center that reflects the professionalism and sophistication of the Lexus brand. We're looking for someone who thrives on performance, leads with intention, and recognizes that the BDC is often the first impression of our dealership. The right candidate will be passionate about creating seamless, high-quality interactions while driving appointment setting, lead conversion, and overall customer satisfaction.

About Us:

Lexus of Northborough is an award-winning dealership known for delivering an exceptional luxury experience both in-store and throughout the community. We've built an outstanding reputation, reflected in our 4.9 Google rating across more than 5,000 reviews, by consistently putting our clients first. Representing one of the hottest brands in the industry, we benefit from a strong market presence and high customer traffic, creating real opportunity for success. Our team operates out of a newly remodeled, state-of-the-art facility, and we take pride in maintaining a stable, low-turnover environment supported by a leadership team that values its people—led by President Mitch Cook.

What You'll Do:

Lead, coach, and develop a team of BDC representatives to deliver a luxury-level customer experience Drive inbound and outbound call performance, internet lead response, and appointment setting Monitor KPIs including appointment show rates, conversion, and customer satisfaction Implement processes that ensure consistency, professionalism, and efficiency Collaborate closely with sales and service departments to maximize opportunities Train and mentor staff on communication, follow-up, and brand representation

What We're Looking For:

Previous automotive BDC management experience required (luxury experience preferred) Strong leadership skills with a hands-on, coaching-driven approach Excellent communication and organizational skills Data-driven mindset with a focus on performance metrics and continuous improvement Professional, polished demeanor aligned with a luxury brand A desire to grow within a high-performing, respected organization

What We Offer:

Competitive compensation package Opportunity to represent a globally recognized luxury brand Career growth within a supportive, high-performing organization A culture built on excellence, professionalism, and customer satisfaction If you're ready to lead a high-performing BDC team and play a key role in delivering a first-class customer experience, we encourage you to apply. Join Lexus of Northborough and help set the standard for luxury customer engagement.

Pay:

$90,000.00 - $140,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person