A Sales Manager plans and directs sale of products or services to customers. Coordinates sales distribution. Establishes sales territories, quotas and/or goals for staff, and provides training for sales representatives. Analyzes sales data to monitor customer preferences and develops strategies for increasing sales..
Full-Time About PetCenter PetCenter is one of New Jersey's premier pet retailers, specializing in connecting families with responsibly sourced puppies while providing exceptional customer service, education, and lifelong pet care resources. We are seeking an active, floor-present sales leader to coach teams, drive high-ticket commissioned sales, and build a high-performance culture. Ideal backgrounds include automotive, furniture, mattress, luxury retail, jewelry, home improvement, or electronics sales. Position Summary The Sales Manager leads, develops, and motivates a commissioned sales team to drive revenue growth and exceed company objectives. This active leadership role centers on the sales floor—coaching employees, reviewing customer interactions, and holding team members accountable to deliver top-tier customer service and performance. First 90-Day Priorities Within your first three months, you will: Master the PetCenter sales process and financing programs. Build team credibility through hands-on leadership and daily coaching using real customer interactions. Increase closing percentages and average transaction values. Implement individual coaching plans, scorecards, and performance metrics. Recruit, onboard, and develop high-quality sales talent to foster a competitive, results-driven culture. Key Responsibilities Sales Leadership & Coaching Lead from the
Floor:
Drive daily revenue growth, create high energy, and model professional selling techniques.
Daily Coaching:
Conduct one-on-one sessions, role-play scenarios, handle objections, and develop product and financing knowledge.
KPI Tracking:
Monitor and improve closing percentages, average transaction values, financing approvals, add-ons, and sales per labor hour.
Talent Development & Operations Recruitment & Retention:
Recruit, hire, onboard, evaluate, and recognize exceptional sales professionals.
Customer Experience:
Ensure consultative, personalized guest interactions, ethical financing presentations, and professional escalation resolutions.
Operational Execution:
Partner with leadership on scheduling, sales reports, labor productivity, paperwork, and showroom standards. Key Performance Indicators (KPIs) Monthly, quarterly, and annual sales growth Closing percentage and average sale value Financing utilization and sales per labor hour Customer satisfaction, employee development, and team retention
Qualifications Required:
3-5 years of commissioned sales management experience Proven success leading teams, driving goals, and utilizing performance metrics Strong leadership, communication, time management, and organizational skills High school diploma or equivalent Flexibility to work retail hours, evenings, and weekends
Preferred:
Bachelor's degree in Business, Marketing, or Management High-ticket or retail management background (automotive, furniture, mattress, luxury, jewelry, electronics, home improvement) Consumer financing, CRM, and retail POS experience Benefits Competitive Base Salary, Performance Bonuses, and Team Sales Incentives 401(k) and Paid Time Off Employee Discount Paid Leadership Training, Career Advancement, and Professional Development Physical Requirements Ability to stand and walk for extended periods, and lift up to 40 pounds. Ability to work a flexible retail schedule, including evenings, weekends, and holidays.
