Community Relations Director(Sales) Willow Ridge Senior Living- The Village at Willow Pond Penfield, NY Job Details Full-time $60,000 - $65,000 a year 20 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Employee relationship building English Working with seniors Older adults Time-based sales targets

Full Job Description Community Relations Director Willow Ridge Senior Living Position Summary:

Must have senior living experience. The Community Relations Director is responsible for the central intake of new leads to the assigned communities. The CRD is to create a customer service experience for seniors and their families that is in accordance with Willow Ridge Senior Living values, sales tools, and sales training. The CRD is to schedule community visits for seniors and their families from the lead source specified by the Vice President of Operations, to help create and maintain a lead to tour conversion that enhances the communities' performance.

Essential Functions:

Respond to all leads received within 30 minutes or less by phone and complete subsequent necessary follow up . Communicate clearly to the community team about scheduled visits and communication with the new lead. Understand family needs and refer to the appropriate community if need be. Understand community offerings, resident requirements, and move in process. Manage all new, pre-tour leads for the first 10 days in accordance with the Community Sales Plan Consistently meet or exceed move in goals and census growth. Develop and grow unpaid referral sources. Create and implement community outreach programs for each community. Develop and maintain a good working relationship with all community-based employees, families, and residents. Manage the decline and notification of duplicate leads on behalf of the community in accordance with the contractual obligation to decline within 3 business days. (Paid Referral sources) Have excellent working knowledge of community events, staff and key employees, resident ambassadors. Travel up to one week per quarter for community knowledge experience. Perform other duties as assigned.

Qualifications/Skills/Educational Requirements:

Level of Formal Education:

HS Diploma/Assoc Degree or one to two years' experience and or training, or equivalent of education and experience

Years of Experience:

3+ years' experience, documented history of success positioning and selling solutions to businesses or consumers in a quota or metrics driven environment.

Language Skills:

English proficiency required.

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person