OVERVIEW

Brent Miller Jewelers is seeking an experienced Sales Manager to lead the sales team in delivering an elevated, client-centric experience that reflects the Brent Miller standard. Reporting to the Store Director, this role is responsible for driving sales performance, fostering a culture of service excellence, and supporting talent development. The ideal candidate is a confident leader with a strong background in sales and leadership, a passion for luxury service, and a talent for developing high-performing teams.

•Relocation assistance may be available.

RESPONSIBILITIES SALES LEADERSHIP

Develop and execute strategic initiatives that deliver store and category specific sales targets. Lead, motivate, and coach the sales team to consistently achieve individual sales goals. Actively lead by example on the sales floor to develop and support all client relationships. Demonstrate a strong sense of business acumen and assess local market opportunities to implement a proactive and effective sales strategy.

CLIENT EXPERIENCE & STORE OPERATIONS

Champion a luxury client experience across all aspects of the business including sales, service, and operations. Maintain a strong presence on the sales floor to model and coach to the Brent Miller selling behaviors. Utilize store hospitality and amenities to create a memorable and personalized shopping experience. Oversee tasks including scheduling, payroll, and visual merchandising.

TEAM DEVELOPMENT & TALENT MANAGEMENT

Attract and retain top talent to support a high-performance culture. Identify training opportunities and assist in developing educational materials that support sales growth and product knowledge. Conduct ongoing coaching, training, and performance evaluations. Lead the performance management process through quarterly and annual reviews. Implement development plans for individual team members. Responsible for creating a positive and inclusive work environment for all team members.

CLIENT DEVELOPMENT

Lead clienteling strategies and track sales pipelines to ensure sustained growth. Drive client development activities among individual team members to cultivate new and existing clients. Manage outreach strategies, client follow-up, and appointment preparation.

SKILLS + EXPERIENCE SKILLS

Relationship building and people leadership Sales strategy and execution Coaching and performance management Strategic planning and project management Strong attention to detail and organization Excellent communication (written, verbal, presentation & facilitation) Scheduling / Time management Conflict resolution

EXPERIENCE

Minimum of 3 years of luxury retail or hospitality sales management Proven record in team leadership and exceeding sales targets Experience with coaching and employee development plans GIA training or prior jewelry/watch knowledge

WHY BRENT MILLER

We're more than a jewelry store. We're a legacy built on relationships, craftsmanship, and excellence. When you join our team, you become part of a supportive, driven, and creative culture where your ideas are valued and your contributions make an impact.

We offer:

Relocation assistance may be available Quarterly and annual bonus opportunities Medical, dental, and vision insurance Paid time off 401(k) plan with employer contributions after one year of service Opportunities for continued professional development and career growth

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Relocation assistance Vision insurance Application Question(s): Are you able to work our standard work schedule of Tuesday to Saturday each week?

Experience:

luxury, retail, or sales management: 3 years (Required) Ability to

Commute:

Lancaster, PA 17601 (Required)

Work Location:

In person