Workplace:

Hybrid ( #LI-Hybrid )\nFarmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary\nThis position manages a direct sales team to sell multi- line insurance products to prospective customers, primarily through inbound calls. The role leads day-to-day operations and holds team members accountable to the organizations objectives, initatives, and processes.

Essential Job Functions Monitors teams daily, weekly, and monthly performance, including sales performance, customer experience, quality, efficiency, and compliance with established company and regulatory guidelines through active call listening, side-by-sides, and one-on-one coaching.\nRecommends courses of action to address performance deficiencies.\nWorks with manager to create and implements sales and operational plans to constantly improve team performance and develop individual team members skillsets.\nAccountable for ensuring team members meet individual and team performance goals.\nImplements performance management, including corrective action, when applicable.\nInforms leadership of team performance.\nManages daily operations of team, including all aspects of timecards (including work schedules, lunches, and breaks) and confirms appropriate system access.\nCommunicates company strategies related to products and philosophies to team members an ensures teams understanding.\nWorks with manager to investigates and resolves escalated customer issues in a timely manner. Performs other duties as assigned.\nPhysical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location.\nThe physical work environment is indoors and climate-controlled with adequate lighting and ventilation.\nNormal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions.\nFrequently sits for prolonged periods of time, up to a full shift.\nOccasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces.\nOccasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance.\nFrequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties.\nFrequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift.\nRarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees.\nPossesses clear vision, with or without correction, to visually read and verify information.\nRelies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects.\nPossesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace.\nJobs in this category require rare, if any, travel.\nEducation Requirements High School Diploma or equivalent required.\nBachelors degree preferred.\nProperty & Casualty insurance license required upon hire.\nExperience Requirements Minimum five years of sales and call center experience required, preferably in direct sales.\nPeople leadership experience preferred; however, this requirement may be waived for internal candidates.\nAdditional Qualification Demonstrates excellent judgment and decision making skills.\nEffective interpersonal skills.\nAbility to influence internal and/or external constituents.\nSeeks to acquire knowledge in area of specialty.\nAbility to inspire and develop staff.\nAbility to coach others in selling techniques.\nDemonstrated problem solving skills.\nPossesses strong technical aptitude.\nBenefits Farmers offers a competitive salary commensurate with experience, qualifications and location.\nBonus Opportunity (based on Company and Individual Performance)\n401(k)\nMedical\nDental\nVision\nHealth Savings and Flexible Spending Accounts\nLife Insurance\nPaid Time Off\nPaid Parental Leave\nTuition Assistance\nFor more information, review \"What we offer\" on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - MI - Grand Rapids Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.

Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 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Direct Sales Manager - Grand Rapids, MI