Sales Manager

Job Title:

Sales Manager Hotel/Department:

Executive Staff Reports to:

General Manager FLSA Status:

Exempt Key Communications with:

General Manager Corporate Office Sales Department Assistant Managers Job Objective:

To oversee and manage sales staff and reservations to ensure maximum revenue, editorial coverage, and marketing opportunities are achieved.

Job Responsibilities:

Maintain and promote a teamwork environment with effective and clear communication amongst co-workers. Ensure best client service is being made available through communication amongst the team, cross-training within the department, and appropriate office coverage. Set example through professionalism, friendly attitude towards clients and co-workers, timely response to client and co-worker needs, and observance of Sales Office Standards. - Ensure the sales team shares these same ideals. Have "open door" policy for open communication within department. Provide opportunities for cross-training, development, and growth. Be familiar with all areas of the sales department (cross-trained) in order to best service client. Perform necessary supervisory functions to effectively and efficiently manage the personnel assigned. Determine the standards of performance as a basis for review progress of sales department members. Ensure hotel meets or exceeds budgeted goals. Follow company cross-sell procedures. Utilize company database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts. Organize travel agent month and travel agent appreciation rates for slow months. Solicit PR, travel agent and other business through personal calls, trips, and networking. Maintain and expand targeted media lists/contacts. Develop and send informative press releases to targeted lists highlighting all activities and promotions. Actively participate in industry and civic organizations, serving as a representative of the company to enhance our knowledge of local operations and activities. Maintain and expand Corporate Incentive Program via direct mail, personal visits and phone calls with participants and potential clients to ensure program's success. Continue to develop and educate self and staff. Aid with group bookings, site inspections and visits as needed. Work directly with the General Manager and sales team on the business plan, trimester plan and budgets. Manage advertising, direct mail and sales budget, making appropriate recommendations for realignment, when necessary. Monitor overall office workflow and make adjustments as necessary. Yield rates on a weekly basis with the General Manager, Sales Manager and the Yield/Reservations Coordinator. Oversee and ensure the update of the different websites and the GDS. •Generate and book cross sell leads. •Monitor progress of the sales team. Responsible for training sales managers and department heads on appropriate aspects of

Cross Sell Other Responsibilities:

Maintain a high profile while serving as a Hotel representative. Follow and promote hotel standards with guests, co-workers and community. Respond to all inquiries within 24 hours. Maintain a friendly, positive attitude with clients, guests and employees. - Active participation in monthly managers meeting. Complete trip reports and be timely with trip follow-up on all sales calls. Participate in MOD program if required. Maintain a high level of professionalism with a "lead by example" profile. Recommend streamlining suggestions, changes, or possible efficiency improvements in any area of the Hotel. - Respond to corporate, client, and Hotel requests on a timely basis. Adhere to all policies, procedures and standards set forth by this department, the Hotel, and management company. Comply with all safety and OSHA requirements. Maintain a professional and clean working environment. Report to work as scheduled, in professional attire. Direct any questions or concerns to General Manager. Comply with all deadlines. Perform any projects assigned by the General Manager.

Supervisory Responsibilities:

Manages all aspects of sales staff on a daily basis, and carries out interim supervisory responsibilities, if necessary in accordance with Hotel policies and applicable laws. Responsibilities may include interviewing and training staff; planning, assigning and directing work; arranging fill-ins; addressing complaints and resolving problems, etc. •

Certificates/Licenses:

Must be legally allowed to work in the United States and have a valid driver's license, good driving record, automobile and associated insurance coverage.

Performance Evaluation:

Evaluation of reliable, accurate and timely performance in areas of key accountability; other duties and responsibilities; achievement of IGH/SAP/Sales goals; attendance, work quality; completion of assigned tasks and reports; maintenance of positive team attitude; and courteous, professional relations with management and staff; completion and accuracy of work. Other management and/or department input may be used. Any other responsibilities given by Management.

Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Work Location:

In person