About Us Northgate Gonzalez Market has grown from one store in Anaheim in 1980 to over 40 locations across Southern California, and we're looking for passionate, customer-focused team members to join our family. We offer flexible schedules, opportunities for growth, and an associate discount of up to 20% for you and your household—all in a positive and fun work environment where you'll feel valued and appreciated. If you're enthusiastic, team-oriented, and ready to build a career with us, we'd love to meet you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greeting and welcoming guests in a friendly and professional way, ensuring a positive first and/or last impression for the establishment.
• Assist guests in understanding the menu, making recommendations, and answering questions about ingredients or dietary restrictions
• Follow established procedures for order modifications, special requests, and substitutions.
• Know menu offerings, including ingredients, preparation methods, and specials.
• Proactively upsell and promote menu items, including beverages, sides, and desserts, to enhance the customer experience and increase sales.
• Ensure that all condiments, utensils, and supplies are adequately stocked and readily available.
• Assist in restocking food and beverage items as needed.
• Stay up to date with menu items, pricing, and promotions to accurately answer guest questions and make suggestions when required.
• Accurately process cash, credit card, and digital (tap, phone-based) payment transactions using the operation's POS system, maintaining a high level of accuracy and attention to detail.
• Calculate and provide guests with correct change and receipts, ensuring transparency and accountability in all financial transactions.
• Handle guest inquiries, resolve complaints or issues promptly and courteously, and escalate matters to the supervisor or manager when necessary.
• Maintain a clean and organized cashier station, including cash drawer and surrounding areas, to ensure a visually appealing and efficient work environment.
• Collaborate with the kitchen and waitstaff to ensure timely and accurate order processing and communicate any special requests or modifications effectively.
• Adhere to all company policies and procedures, including cash handling protocols, safety and security measures, and food safety regulations.
• Assist in other front-of-house tasks as needed, including assisting with to-go orders.
• Continuously strive to improve customer service by seeking feedback, staying updated on industry trends and implementing best practices from the management team.
• Support a positive and inclusive work environment by respecting and cooperating with colleagues.

POSITION QUALIFICATIONS AND CONDITIONS

To perform this job successfully, an individual must be able to perform all the duties described in the preceding in an efficient and competent manner. The qualifications and conditions listed below are representative of the minimum levels of knowledge, skill, experience, and/or ability required. Some requirements may be modified to accommodate individuals with disabilities:

• Previous experience in a cash-handling role, preferably in a restaurant or hospitality setting.
• Excellent mathematical and numerical skills, with the ability to handle cash transactions accurately and quickly.
• Exceptional customer service and interpersonal skills, with the ability to effectively communicate and interact with diverse customers and team members.
• Strong attention to detail, organizational abilities, and the ability to multitask effectively in a high-volume, fast-paced environment.
• Familiarity with using a POS system and other relevant software applications is an advantage.
• Ability to remain calm and composed under pressure and handle/de-escalate difficult situations professionally.
• Must be able to listen when customers have problems or concerns with their orders and respond to their questions appropriately.
• Flexibility to work in shifts, including evenings, weekends, and holidays, based on the restaurant's needs.
• A commitment to maintaining cleanliness, hygiene, and personal grooming standards in accordance with operation policies.
• Basic knowledge of food safety and sanitation regulations is preferred.
• High school diploma or equivalent; additional certifications in customer service or hospitality are an asset.

Physical Demands and Conditions The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities: While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls; The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel; The employee must occasionally exert or lift up to 15 pounds carrying boxes of records and forms and frequently exert or lift negligible amounts of weight; Successful performance requires specific vision abilities that include close vision and the ability to adjust focus including possessing sufficient visual acuity to verify invoices and other written documents; Be able to lift up to 50 pounds at least once per shift, carrying industrial‑sized containers of food products, bulk‑packaged items, trash containers, etc.; Be able to climb a ladder to retrieve items from overhead racks and storage areas; Be able to sweep and mop floors and lift and carry out trash containers to be emptied in an outside bin; Have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies such as cleanup requests due to accidental spills or breakage of glass; Be able to stock coolers and shelves and endure working under temperature extremes in both refrigerated storage and heated cooking areas up to 20 minutes at a time; Be able to work with fresh meat, fruits, vegetables, spices, sauces, flour and other food products without negative allergic consequences that affect performance; Be able to tolerate moderate amounts of dust and chemical fumes from common household cleaning agents such as ammonia during routine housekeeping duties; Have sufficient memory retention skills to memorize weekly ad prices and menu items.

WORK ENVIRONMENT

The work environment conditions described below are representative of those an employee encounters while performing the essential functions of this job. It may be possible to modify some circumstances to accommodate individuals with disabilities: The work environment includes occasional exposure to low temperatures; The work environment includes frequent exposure to or near heated ovens and high temperatures; Access to break rooms, offices and all employee restrooms require ascending/descending a flight of stairs; there are no restrooms at street level nor are there any public restrooms available elsewhere on the premises; Typically, the noise level in the work environment is moderate. Northgate Markets is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Positions by store will vary and are subject to availability. Be sure to update your applications regularly. Applications remain active for 30 days. If you are not contacted within 30 days, you must update your application to be considered for any new openings. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Northgate Markets will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Employment and Housing Act (Ban the Box Law).