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Cashier Supervisor
Career Insights for Head Cashier
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Scorecard
Based on Florida data
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What they do
A Head Cashier manages all checkout functions including ensuring adequate staffing levels on checkouts, the processing of sales transactions and refunds, monitoring cash drawer amounts and maintaining the checkout area. Head cashier provides first level escalation for customer issues and assists in the supervision and training of cashiers. Head cashier may also be responsible for opening or closing procedures of a store, including alarm operation, unlocking store and setting up of checkout area.
$30,021 / year median in Florida
-1% projected decline
Job Description
GENERAL PURPOSE OF JOB
To ensure that all cashiers and front end staff provide a fun, informative, efficient, and exciting racing environment for our customers.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure that all cashier personnel perform their assigned duties safely, effectively, enthusiastically and professionally
- Ensure that the daily bathroom check log is completed by all staff members
- Coordinate with Assistant and General Managers regarding disciplinary and operational issues
- Prepare front desk and café prior to opening
- Instruct new customers on race package options, pricing and the general flow.
- Maintain an orderly and speedy flow while ensuring great customer service
- Supervise ongoing transactions in both the café and front counter while enforcing policies and procedures.
- Respond to emergency situations as they arise
- Ensure that the front desk, lobby and café areas remain clean and safe environment.
- Perform/delegate specific facility cleaning and maintenance duties as assigned by management
- Check/perform that closing duties are being performed to secure the front desk and café and prepare for the following day's operation.
- Ensure proper discount/coupon/gift card procedures are implemented, up to date and being followed .
- Conduct and supervisor the training of new staff.
- Help oversee, maintain and organize the retail and concessions areas.