Appointment Scheduler / Service Cashier

Appointment Scheduler /

Service Cashier Location:

Plaza Lincoln -

Leesburg, FL Job Type:

Full-time Work Requirements:

Ability to commute: Leesburg, FL (Required)

Work Location:

In person Job Description We are seeking a motivated and professional Appointment Scheduler / Service Cashier to join our team. This dual-role position plays a key part in ensuring both appointments are being scheduled/managed and processing customers payments. The ideal candidate takes pride in their work, is organized, and has strong customer service skills. Responsibilities Process payments for completed service work and parts purchases accurately and efficiently. Reconcile repair orders and parts invoices to ensure all transactions are complete, accurate, and properly documented. Collect and post payments for all Parts and Service department transactions. Review every service repair order and parts invoice for accuracy, completeness, and proper authorization. Coordinate and schedule appointments across multiple departments to maximize efficiency and resource allocation. Maintain and manage organized appointment calendars, making adjustments as needed to accommodate schedule changes. Communicate with customers and internal team members to confirm appointments, provide updates, and ensure a seamless experience. Utilize scheduling and dealership management software to monitor appointments, resolve scheduling conflicts, and maintain accurate records. Prepare scheduling and operational reports, identifying trends and opportunities for process improvement. Collaborate with Service, Parts, and other dealership departments to align scheduling priorities and support daily operations. Troubleshoot scheduling and administrative issues promptly, providing effective solutions to maintain workflow efficiency. Deliver exceptional customer service by maintaining a professional, friendly, and detail-oriented approach in all interactions. Qualifications Valid driver's license and clean driving record 1+ years of previous automotive scheduling / cashier experience preferred, but not required Ability to work in a fast-paced environment while maintaining quality Strong attention to detail and organizational skills Positive attitude and professional appearance Reliable and able to work independently or as part of a team Benefits Health, dental, and vision insurance Paid time off and vacation Paid training and career advancement opportunities 401(k) plan Employee vehicle purchase discounts Equal Opportunity Employer Statement Plaza Lincoln is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe in fostering a diverse and inclusive workplace where all employees feel respected and valued.