A Head Cashier manages all checkout functions including ensuring adequate staffing levels on checkouts, the processing of sales transactions and refunds, monitoring cash drawer amounts and maintaining the checkout area. Head cashier provides first level escalation for customer issues and assists in the supervision and training of cashiers. Head cashier may also be responsible for opening or closing procedures of a store, including alarm operation, unlocking store and setting up of checkout area.
The Cashier Team Lead at Big Deal Outlet is responsible for overseeing daily cashier operations while ensuring customers receive a friendly, efficient, and accurate checkout experience. This role combines strong customer service with leadership responsibilities, helping to support, guide, and motivate the cashier team while maintaining high standards of accuracy, professionalism, and store presentation.
ESSENTIAL DUTIES & RESPONSIBILITIES
Lead and support cashier team members during daily operations and expectations. Lead by example in delivering excellent customer service and efficient checkouts. Train, coach and provide feedback to cashiers on procedures, accuracy and customer service. Monitor cash handling procedures and assist with drawer counts, balancing, and discrepancies. Observe store activity and customer behavior to prevent theft; review security footage as needed. Accurately document all returns and exchanges in accordance with company procedures. Operate cash register and accurately process cash, credit, and digital transactions. Issue receipts, refunds, and exchanges in accordance with company procedures. Greet customers promptly and provide courteous, professional service. Oversee checkout area cleanliness, organization, and readiness. Answer customer questions and resolve basic concerns professionally. Support upselling efforts and ensure consistent execution of promotions. Resolve customer concerns and escalated issues in a professional manner. Assist with store opening and closing, including cash handling, register setup, and closing procedures.
MARGINAL DUTIES & RESPONSIBILITIES
Advise management with scheduling support and workflow coordination. Support team members and assist with general store operations as needed. Remain attentive to store activity to help deter theft and minimize loss. Perform other functions as necessary or as assigned.
NATURE OF WORK CONTACTS
Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners.
TRAINING & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School diploma or equivalent preferred. Previous cashier or retail experience required; prior lead or supervisory experience preferred. Ability to train, motivate, and support team members. Excellent math skills and strong attention to detail. Strong communication and interpersonal skills. Dependable, reliable, honest, and team-oriented. Able to work independently with little instruction. Effective time management skills and the ability to prioritize tasks. Ability to remain calm and effective in a fast-paced environment. Reliable attendance and punctuality, with the ability to work scheduled shifts. Strong interpersonal skills with a track record of contributing to a respectful, team-oriented workplace.
PHYSICAL/SENSORY DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand or sit for extended periods of time Frequent use of a computer cash register for data entry and basic system navigation. Communicate with customers and team members to understand needs and provide support. Repetitive use of hands, wrists, and fingers for cash handling, scanning, and data entry tasks. Ability to grasp, reach, push, and pull objects using hands and arms Must be able to lift and move items up to 10 lbs. regularly (frequently required to lift and move items up to 25 lbs., and occasionally required to lift and move items up to 50 lbs.).
