The Lead Cashier serves as the front-line leader of the checkout experience, ensuring exceptional customer service, accurate transaction processing, and efficient front-end operations. This role supports the Retail Manager by providing daily direction to cashiers, assisting with training, resolving customer concerns, maintaining register accountability, and helping create a welcoming shopping experience. The Lead Cashier leads by example while supporting overall store sales, operational excellence, and team performance.

Key Responsibilities Front-End Leadership and Customer Experience:

Lead the daily front-end operation and serve as the primary support resource for cashiers Deliver exceptional customer service and assist with resolving customer concerns Train, coach, and support cashiers on company procedures and service standards Reinforce performance expectations and promote a positive team environment Support scheduling needs and communicate operational concerns to the Retail Manager Develop working knowledge of plant material, including house plants, to assist customers and support the retail team Serve as a front-line resource for customer inquiries, directing calls and requests to the appropriate department

Retail Operations and Cash Management:

Ensure accurate and efficient processing of customer transactions Support opening and closing procedures, register accountability, and cash handling standards Monitor front-end efficiency and maintain clean, organized checkout areas Assist with returns, exchanges, promotions, merchandising, and inventory support Support administrative functions including scheduling, communication, and operational documentation Collaborate with store leadership to ensure smooth daily operations and achieve retail performance Perform additional duties as assigned High school diploma or equivalent required 1-3 years of retail, customer service, or cashier experience preferred Strong communication and interpersonal skills with the ability to build positive relationships with customers and team members Demonstrated ability to handle cash accurately and maintain attention to detail Ability to effectively resolve customer concerns while maintaining a professional and positive demeanor Strong organizational skills with the ability to prioritize tasks and work in a fast-paced environment Basic computer and point-of-sale (POS) system proficiency Ability to work a flexible schedule, including weekends, holidays, and seasonal peak periods Ability to stand, walk, lift, and perform physical retail duties throughout the day