A Head Cashier manages all checkout functions including ensuring adequate staffing levels on checkouts, the processing of sales transactions and refunds, monitoring cash drawer amounts and maintaining the checkout area. Head cashier provides first level escalation for customer issues and assists in the supervision and training of cashiers. Head cashier may also be responsible for opening or closing procedures of a store, including alarm operation, unlocking store and setting up of checkout area.
Company Overview Circle K is a global leader in convenience and mobility, operating in numerous countries with thousands of stores dedicated to providing exceptional customer service. We are committed to creating a dynamic and supportive environment where our team members can thrive and grow. Overview We are seeking an energetic and detail-oriented Lead Cashier/Supervisor Full Time to join our team. This pivotal role combines leadership, customer service excellence, and operational management to ensure smooth store operations. As a key team member, you will oversee daily cashier functions, supervise staff, and uphold high standards of service and efficiency. Duties Supervise cashier operations, ensuring accurate cash handling, POS system usage, and customer transactions. Lead and motivate the retail sales team to achieve sales goals and deliver outstanding customer service. Manage inventory control, stock replenishment, and merchandising to optimize store presentation. Train new employees on POS systems, customer service protocols, and store policies. Oversee shift management, including scheduling, task delegation, and operational oversight. Handle customer inquiries, resolve complaints promptly, and maintain a welcoming store environment. Assist with purchasing decisions, pricing strategies, and budgeting to maximize profitability. Skills Proven experience in supervising retail teams with strong leadership skills. Excellent communication skills in multiple languages or bilingual abilities are a plus. Proficiency with POS systems, inventory management software, and basic bookkeeping. Strong organizational skills with the ability to multitask effectively in a fast-paced environment. Sound knowledge of retail math for sales management, pricing, and cash handling accuracy. Skilled in employee orientation, training & development, interviewing, and recruiting processes. Demonstrated ability in operational management including merchandising, stock control, and budgeting. Exceptional customer service skills coupled with phone etiquette and managerial communication expertise. Experience in retail industry sales team management and supervising retail sales operations. Join us as a Lead Cashier/Supervisor Full Time to lead our team with enthusiasm and professionalism! Your leadership will help create memorable shopping experiences while driving store success through effective management and exceptional service delivery.
