As a Cashier & stocker , you will be an integral part of our store team, providing outstanding customer service, handling sales transactions, and ensuring a smooth and efficient shopping experience. In this role, you'll assist customers with product inquiries, process purchases, and maintain a clean and organized checkout area. You'll also play a key role in inventory management, ensuring the store is well-stocked and products are properly displayed. A passion for customer service and knowledge of liquor, wine, and spirits are essential for success in this position.

Key Responsibilities:

Customer Service:

Greet Customers:

Welcome customers with a friendly, professional attitude as they enter or leave the store. Offer assistance and answer questions about products.

Provide Product Knowledge:

Assist customers by recommending wines, spirits, and other products. Stay informed about store offerings, promotions, and new arrivals.

Handle Inquiries:

Address customer questions or concerns, resolving issues promptly and ensuring high levels of customer satisfaction.

Sales & Transactions:

Process Payments:

Handle cash, credit, and debit card transactions accurately using the POS system. Verify pricing, process payments, and provide correct change.

Apply Discounts & Coupons:

Ensure customer discounts and coupons are applied correctly, and assist with redemption of loyalty points, if applicable.

Count and Maintain Cash Drawer:

Reconcile cash drawer at the beginning and end of shifts to ensure accurate cash levels and adequate change.

Store Operations:

Maintain Store Appearance:

Keep the checkout area clean and organized. Ensure product displays are well-stocked, tidy, and visually appealing.

Inventory Management:

Assist with stocking shelves, organizing products, and checking for low stock levels. Report inventory shortages or discrepancies to management. Adhere to

Safety & Compliance:

Follow all store policies, including responsible alcohol service as per TABC regulations. Ensure customers are of legal drinking age and practice safe alcohol sales protocols.

Teamwork & Communication:

Collaborate with

Team:

Work with other associates to meet store sales goals and ensure smooth store operations. Communicate effectively with store leadership regarding customer service, stock levels, and any operational issues.

Customer Referrals & Upselling:

Recommend additional products, cross-sell related items, and help introduce new products to customers when appropriate.

Job Requirements:

Skills & Qualifications:

Age Requirement:

Must be 21 years of age or older (TABC compliance).

Education:

High School Diploma or GED required.

Experience:

Previous experience in retail, customer service, or cashiering is preferred. Experience with liquor, wine, and spirits knowledge is a plus.

Technical Skills:

Basic math skills and experience with POS systems; must be able to process payments quickly and accurately.

Customer Service Skills:

Excellent interpersonal communication skills, both verbal and written. Ability to engage customers and provide a high level of service.

Problem-Solving:

Ability to resolve customer issues or concerns calmly and efficiently.

Physical Stamina:

Ability to stand for long periods, bend, lift up to 50 pounds, and perform physical tasks like restocking and organizing products.

Time Management:

Ability to multi-task in a fast-paced environment and prioritize tasks effectively.

Working Conditions:

Schedule Flexibility:

Availability to work a variety of shifts, including evenings, weekends, and holidays. Must be able to work shifts ranging from 6 to 11 hours.

Physical Demands:

Must be able to lift, bend, stoop, kneel, and climb ladders. Ability to handle up to 50 pounds of merchandise.

Work Environment:

Fast-paced retail environment with high customer interaction. Ability to work both independently and as part of a team.

Benefits:

Competitive hourly pay: $11.00 - $13.00 per hour (based on experience). Employee discounts on store products. Paid training and TABC certification (if not already certified). Flexible scheduling with full-time and part-time opportunities. Career development and advancement potential within the company. Paid time off (for full-time employees).

Additional Responsibilities:

Answer Phone Calls:

Assist customers over the phone by providing product information and directing calls to the appropriate department.

Promote Sales & Marketing:

Help with store promotions, merchandising, and in-store events to drive sales and enhance the customer experience.

Ideal Candidate:

Friendly & Approachable:

A passion for delivering exceptional customer service and a positive shopping experience.

Detail-Oriented:

Able to ensure accurate transactions, correct pricing, and proper store displays.

Team Player:

Willing to collaborate with colleagues and contribute to store goals and overall operations.

Adaptable & Flexible:

Able to work in a fast-paced environment and manage shifting priorities.

TABC Certified:

Must either have or be willing to obtain TABC Seller/Server certification before starting the role. How to

Apply:

Interested candidates should apply online or in person at [store location]. We look forward to reviewing your application and potentially welcoming you to our team!

Job Types:

Full-time, Part-time, Seasonal, Temporary Pay:

$11.00 - $13.10 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person