Shift Lead Nicks Magnificent Issaquah, WA Job Details Full-time $23

• $30 an hour 1 day ago Benefits Employee discount Qualifications Retail sales transactions Food service closing procedures Retail customer service procedures Customer communication Cash amount verification Teamwork Food service health code compliance Financial transaction processing Safety regulations Writing skills Store closing procedures Store opening procedures Employee relationship building English High school diploma or GED Cash register operations Experience working with children Attention to detail Customer engagement Adaptability Computer skills Retail math Deposits Clean workspace maintenance Guest rapport building POS systems Escalation handling Retail safety procedures Full Job Description Role Summary The Shift Lead supports the daily operation of Nick's Magnificent by providing on-shift leadership, guest experience support, and administrative follow-through.

This position leads by example, helps guide team members during active business hours, coordinates breaks and lunches when clocked in, and ensures staff remain focused, productive, and aligned with company standards. In addition to supporting front desk and guest-facing operations, the Shift Lead assists with birthday party preparation, staff training, compliance tracking, deposits, social media, event promotion, process updates, and special projects as assigned. This role requires strong judgment, professionalism, organization, confidentiality, and the ability to balance guest service, team support, and operational needs in a fast-paced, family-focused environment. The Shift Lead acts as a trusted support to management while maintaining a polished, calm, and welcoming presence for guests, families, and team members. This position does not replace management authority but helps ensure the shift runs smoothly, standards are upheld, and important details are communicated clearly to the appropriate manager. Magnificent Experience Tenets All employees at Nick's Magnificent will succeed when they embody the Experience Tenets —bringing an imaginative spirit, a sense of fun, a nurturing approach, and an elevated standard to every interaction, ensuring each guest experience is creative, joyful, enriching, and exceptionally refined. Imaginative

• Creative, inventive, ingenious, inspiring, mind-enriching, unplugged Fun
• Playful, happy, amusing, joyful, exciting, entertaining, delightful Nurturing
• Encouraging, cultivating, enriching, nourishing, healthy, safe Elevated
• Upscale, premium, fashionable, tasteful, luxurious, refined

Core Competencies Professional Presence & Brand Standards:

Consistently represents the Nick's Magnificent brand with polish, warmth, and attention to detail. Maintains a professional appearance and demeanor aligned with luxury hospitality standards.

Guest Experience & Customer Focus:

Creates a welcoming, elevated experience for families by anticipating needs, personalizing interactions, and exceeding service expectations.

Communication Skills:

Communicates clearly, confidently, and courteously with parents, children, and team members. Adapts communication style appropriately for diverse audiences.

Problem Solving & Conflict Resolution:

Addresses guest concerns, pricing discrepancies, and service issues calmly and professionally. Demonstrates sound judgment and escalates matters appropriately when needed.

Energy & Stress Management:

Maintains composure, efficiency, and positive engagement during peak periods and high-volume family traffic.

Collaboration & Teamwork:

Works collaboratively with colleagues across functions. Contributes positively to team morale, shares knowledge, supports group efforts, and fosters a respectful and inclusive work environment.

Accountability & Dependability:

Demonstrates punctuality, reliability, and ownership of responsibilities. Arrives prepared and consistently follows through on commitments.

Integrity & Ethics:

Upholds honesty, confidentiality, and high ethical standards in all interactions with guests and team members.

Professionalism:

Interacts with internal and external stakeholders with courtesy and respect. Communicates business information appropriately and maintains standards of conduct at all times. Attention to

Detail & Quality Orientation:

Ensures order accuracy, proper cash handling, consistent product presentation, and adherence to brand standards.

Health, Safety & Cleanliness:

Maintains a clean, organized, and safe café and playground environment in accordance with company policies and health guidelines. Essential Job Functions & Responsibilities To succeed in this role, an individual must satisfactorily perform each essential function. Additional duties of a similar nature and level may also be assigned. Nick's Magnificent may provide reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Greet guests warmly and provide a polished first and final impression of the brand. Process customer orders accurately and efficiently using the point-of-sale (POS) system. Handle cash, credit card, and digital transactions with precision and accountability. Maintain a clean, organized, and visually appealing front desk counter and service area. Support light facility upkeep, including maintaining cleanliness of guest-facing areas. Assist families with questions regarding playground services, pricing, promotions, and playground policies. Clearly communicate offerings, memberships, packages, rules, and special programs. Ensure all guests meets the safety standards (e.g., waivers, age guidelines, capacity limits, etc.). Resolve guest concerns professionally and escalate issues when appropriate. Follow all health and safety guidelines. Collaborate with team members to ensure smooth daily operations and positive guest flow. Support opening and closing procedures, including cash reconciliation and basic reporting tasks. Contribute to a welcoming, inclusive, elevated, and family-friendly atmosphere at all times. Performs all duties of the Café Concierge & Cashier position. Performs other duties as assigned, directed, or required. Position Specific Management, Marketing & Adminsitrative Responsabilities Calls birthday party families on Mondays to confirm details, answer questions, and support a smooth party experience. Prints party summaries, highlights important details for each station, reviews tricky orders or special requests, and answers staff questions related to party execution. Counts and consolidates deposits as assigned by management Owns MAST and Food Handler Card tracking, including assigning required certifications, monitoring completion, following up with team members, and communicating compliance concerns to management. Trains new hires on front desk procedures, including guest check-in, POS use, waivers, customer service Assists with planning special events, seasonal programs, summer camps, and guest-facing activities Actively participates in social media planning and execution as assigned, including content ideas, captions, posts, stories, reels, scheduling, and promotion of events, camps, parties, memberships, cafe offerings, and company updates.

Licenses, Certifications and Other Requirements Education and Experience:

High school diploma or GED. Prior customer service, hospitality, retail, food service, recreation, or family-focused experience preferred. Previous leadership, keyholder, trainer, supervisor, or shift lead experience preferred

Special Requirements:

WA State Food Worker Card within 14 days of hire. Schedule flexibility required, including evenings, weekends, holidays, birthday parties, peak business periods, and special events. Knowledge, Skills & Abilities The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

Knowledge of:

Customer service principles within luxury hospitality, retail, and elevated guest service expectations. Nick's Magnificent guest service standards, safety expectations, operating procedures, and brand presentation requirements. Advanced understanding of Point of Sale (POS) systems and cash handling procedures. Basic mathematical concepts related to transactions, reconciliation, and pricing accuracy. Opening, closing, cash handling, deposits, POS, guest flow, cafe support, and facility reset procedures. Basic sales and upselling skills with the ability to naturally recommend premium offerings. Brand presentation standards and luxury hospitality expectations. Workplace safety practices and general facility upkeep and presentation standards. Modern office practices, methods, procedures and equipment. Interpersonal skills using tact, patience and courtesy with both adults and children. Company policies related to guest relations, conflict resolutions, and service recovery.

Skills and Abilities to:

Learn Nick's Magnificent policies and procedures applicable to daily tasks. Ability to multitask while maintaining a high level of professionalism and warmth. Demonstrate reliability, punctuality, and accountability in all assigned responsibilities. Manage multiple tasks simultaneously in a fast-paced, family-focused environment. Follow established procedures, brand standards, and safety guidelines consistently. Anticipate guest needs and proactively offer assistance. Resolve guest concerns calmly and effectively, escalating issues when necessary. Communicate clearly, professionally, and courteously with parents, children, and team members. Problem solve and use good judgement. Perform basic math skills, such as adding, subtracting, multiplying and counting currency, quickly and accurately. Accurately process cash, credit card, and digital payments. Deliver a polished, welcoming, and personalized guest experience. Engage with both adults and children professionally and warmly. Maintain composure, efficiency, and professionalism during high-volume or peak periods. Operate a POS system and related technology accurately and efficiently. Maintain cleanliness, organization, and visual presentation standards in the playground facility, especially in guest-facing areas. Read, learn, interpret, apply, and explain regulations, policies and procedural guidelines. Use tact, initiative, prudence, and independent judgement within general policy and procedural guidelines. Communicate effectively both orally and in writing; comprehend and use the English language effectively including producing all forms of communications in a clear, concise, and understandable manner to intended audiences. Operate a variety of modern office equipment and personal computers using standard and customized software programs appropriate to assigned activities. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Physical Requirements and Working Conditions The physical requirements and working conditions outlined in this section are indicative of what is required and/or experienced by an employee while performing essential functions of this classification. Nick's Magnificent may provide reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions.

Physical Requirements:

Ability to stand for extended periods of time, walk frequently throughout café and playground areas, lift and carry items up to 25 pounds (e.g. supplies, inventory restocking items), bend, stoop, kneel, reach, and perform light cleaning tasks; manual dexterity sufficient to operate a POS system, handle cash, and prepare café items; visual acuity to read screens, menus, labels, and transaction details; Ability to speak clearly and hear guests in a moderately noisy playground environment.

Working Conditions:

Work requires regular and punctual attendance to assigned work locations. Work is performed in an indoor luxury playground and café environment with moderate to occasionally high noise levels due to children's activities and family traffic; frequent interaction with children, families, and guests; regular exposure to food preparation areas, standard café equipment, and common cleaning supplies; work performed primarily indoors with movement throughout café, seating, and playground areas; schedule flexibility required, including evenings, weekends, and holidays; fast-paced environment during peak hours, birthday parties, and special events requiring the ability to adapt to fluctuating guest volume and activity levels. Authority & Limitations The Shift Lead may provide direction and support to team members during assigned shifts, including coordinating breaks and lunches when clocked in and assigned to lead the shift. The Shift Lead may assign productive work to team members when they are not actively engaged in guest service or assigned duties. The Shift Lead does not have authority to hire, terminate, formally discipline, approve raises, change company policy, or make final employment decisions. Employee performance concerns, serious guest issues, safety incidents, certification non-compliance, schedule concerns, and policy violations must be reported to management. The Shift Lead is expected to support management decisions, uphold company standards, maintain confidentiality, and act as a professional representative of Nick's Magnificent at all times.

Pay:

$23.00

• $30.

00 per hour

Benefits:

Employee discount

Work Location:

In person