Member Services Representative - Santee

Top Horizontal Menu Skip to main content Alt + 1 Skip to page footer Alt + 2 Menu , Home Page Options Jobs Location Search Assistance Sign In Hide sub menu Hide Dashboard Alerts Accessibility Home My Dashboard Job Details Top Job Details Here are the details for the selected job. You may need to scroll down to see all the information about the job, including the job description. If you wish to apply for this job click on the Apply button.

WARNING:

Always be on the lookout for job scams! Learn more about identity theft Opens in new window Help information , opens a new window. Info First Job Previous Job 136 of 6,591 Next Job Last Job Share More Like This Between $0k and $101k Per Other DOE (Depends on Experience) Member Services Representative•Santee (Confidential)

Occupation:

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Location:

Santee, CA•92071

Job Type:

Regular, Part Time (Less than 30 Hours), Permanent Employment, Other, see job description Shift

Posted:

04/24/2026 Positions available: 1

Source:

CalJOBS

Web Site:

CalJOBS Onsite /

Remote:

Not Specified

Updated:

04/25/2026

Expires:

05/24/2026 Job #: 19850026 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education High School Diploma or Equivalent Experience 1 Month(s) Schedule Part Time Job Type Regular Duration Permanent Employment Benefits Job Description Help for Job Description. Opens a new window.

Overview:

The Member Services Representativeis responsible forbuilding positive relationships among members, participants,volunteers,and staff, with the intent to increase membership. The Representative creates a positive image of the YMCA by providing excellent customer service, actively respondingto inquiries,questionsand needs, efficiently handlingcalls,and providingaccurateinformation. The Member Services Representative conducts memberinterviews with the intention of connecting members to membership and programs based on individual interests andgoals.

The individual will work in ateam-orientedenvironment. For information on Y Employee Perks, click on this link:

Employee Benefits | YMCA of San Diego County (ymcasd.org)

Schedule Location:

Cameron Family YMCA Closing ShiftsMonday•

Friday:

2pm•8:45pm

Weekend ShiftsSaturday:

7:45am•6:15pm

Sunday:

8:45am•1:15pm

Responsibilities:

Model the YMCA character values of caring, honesty,respectand responsibility in all aspects of positionresponsibilities, particularly through actions and conversation with members Educate members that the YMCA is a non-profit charitable organization Promote membership and programs and serve as an advocate for the YMCA Monitor access to facility by ensuring members and participants check-in upon arrival to the facility Answer all incoming phone calls in a courteous andtimelymanner; route incoming calls toappropriatedepartmentsand staff Engage in active listening with memberstobuild relationships, understand individuals goals andinterests and take the initiative toassistin the achievement of those goals Maintain working knowledge of branch and association programstocommunicate and shareinformation to members and participants Greet, interview, and tour future members using cause-driven sales and engagement techniques Using cause-driven sales and engagement techniques and proper administration procedures, accuratelyprocess all membership sales, membership upgrades/downgrades, and membership renewals Conduct member engagement and conversion efforts for all membership inquiries and tours which did notresult in a join Conduct member retention and communication effortsregardingdebt collection and membership renewals Accurately process branch insufficient payment collection transactions Process membership cancellation requests with the intent toretainmembers Implement,distributeand communicate all membership marketing campaigns and any sales relatedpromotions Connect members to specific programs and services; process program enrollments with the intent to increasememberutilizationof services Accurately process transactions and handle cash transactionsin accordance withcash handling, association,and branch policies and procedures Process program enrollment transfers and age overrides Build positive member relationships and cultivate member Y stories with the intention of increasingparticipation in our Ys Support Campaign Maintain working knowledge of scholarship programs, while actively encouraging andassistingmembers in thesuccessful completion of the application process Responsible for processing membership and program scholarship applications Enter data accurately andin accordance withassociation data entry procedures Responsible for completing end of shift procedures,balanceand account for all transactions Process program enrollment transfers and overrides in TREC when necessary Follow YMCA policies and procedures. Informappropriate staffof any policy or safety concerns Visual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftlyin an emergency and follow the branch emergency plan Ability to work as part of a team. Develops harmonious relationships with staff, members, guests and volunteers Other duties as assigned

Qualifications:

6+ months ofsales and relationship-building experience preferred Passion, enthusiasm, and commitment to the mission and cause of the YMCA An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers Conflict resolution skills, and ability to demonstrate sound judgment and initiative Experience with basic Windows based applications Possess basic math, grammar, and spelling skills to complete transactions Ability to sit and stand for extended periods of time Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:

American Red CrossAmerican Heart AssociationAmerican Safety & Health Institute YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.

Pay Range:

USD $17.75•USD $20.41 /Hr. (Confidential) Is a Non-Profit employer with 22 locations

Company Profile:

(Confidential) 1,000-4,999 employees Connect with (Confidential) Other Local Jobs from (Confidential) Help for Other Local Jobs from. Opens a new window. Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Occupation Information for Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Help for Occupation Information for Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel. Opens a new window. Other Jobs and Employers Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ] About Sign In / Register Home Site Map Site Search Explore CalJOBS Settings Accessibility Statement Preferred Settings Page Preferences Languages Services For Individuals For Employers Labor Market Mobile App Legal Privacy Statement Terms of Use Disclaimer Equal Employment Opportunity Resources Protect Yourself Assistance CalJOBS Contact Us Statewide Sacramento, CA 94280 Copyright © 1998-2026 Geographic Solutions, Inc. All Rights Reserved. Virtual OneStop®•VOS Sapphire AI v24