Summary:

Responsible for the day-to-day club relationship and member services for the Club's three fractional properties and their Beneficial Users. This position serves as the primary point of contact for Beneficial Users while they are in residence, coordinating access to and use of Club benefits and services, including skiing, golf, Club events, dining, and other Club amenities. The Member Services Coordinator works closely with Club departments and the respective fractional properties to ensure Beneficial Users receive a high level of service and that all Club policies, eligibility requirements, reservations, and usage procedures are properly followed. The position also provides administrative and operational support to the Member Services team and processing of new full club members.

Education & Experience:

High School diploma or equivalent. Degree in hospitality management or similar preferred. 2 years membership, customer service, or high-end club experience preferred.

Fractional Member Duties and Responsibilities:

Manages all Residential Condominium Memberships (RCMs) and serves as the primary point of contact with condominium properties and Beneficial Users regarding transfers of interest, membership privileges, club policies, procedures, seasonal information, and in-house status. Manages and provides real-time reporting of RCM in-house lists to all resort departments and staff who rely on this information, including the Pass Office, Golf Pro Shop, Member Concierge, Club Events staff, Spa and Racquet Club. Manages ski pass designations and all related communications with the properties, Beneficial Users, and the Pass Office. Maintain member profiles and contact information in all Club systems. Monitor arrival and departure dates of Beneficial Users and communicate with all departments as necessary regarding access and eligibility for Club benefits based on in-house status. Respond promptly to member questions, requests, and concerns and coordinate with appropriate Club departments as needed. Develop positive, professional relationships with Beneficial Users and their families. Serve as a resource to members throughout their stay and help coordinate special requests. Respond to phone calls, emails, and in-person inquiries in a timely and professional manner. Prepare and distribute property-specific or fractional-member communications as directed. Assist with billing inquiries and coordinate with Accounting regarding member accounts and charges. Monitor applicable fees and charges associated with Club services. Prints and provides Member ID cards to Bear Creek Beneficial Users when they are in-house, enabling Beneficial Users to verify their in-house status and access applicable Club benefits and services. Prepare reports or information requested by management.

New Member Processing & Administrative Responsibilities:

Process all new full Club memberships from the time of approval through membership activation. Collect and verify required membership documentation and information for new members, including member and family information, contact information, photographs, and other required records. Enter and maintain new member information accurately in the Club's four primary systems: Telluride Ski Resort / RTP

• establish and update member ski access and related information. Clubspot
• create and update member profiles, family information, membership type, and applicable member details. Spa at The Peaks software
• establish and update member and eligible family member information and access. Retail software
• establish and update member profiles and applicable member information for Club/Resort retail services.

Confirm that spouses and eligible children are properly entered into the appropriate systems and have access to applicable Club benefits. Update and maintain the New Membership Checklist for each new member to ensure all required steps have been completed. Club credit card reconciliation Member Service Standards Maintain confidentiality and exercise discretion when handling member information and membership documentation. Maintain a strong working knowledge of Club policies, procedures, and member benefits. Represent the Club positively and professionally at all times. Maintain a full understanding and knowledge of all Club calendar events including social functions and golf tournaments in order to assist members, as well as an awareness of festivals, events and activities around town.

Supervisory Responsibilities:

The position has no supervisory responsibilities.

Qualifications:

Previous experience in private club, hospitality, membership services, concierge, resort, or high-end customer service preferred. Strong organizational and administrative skills with exceptional attention to detail. Excellent written and verbal communication skills. Ability to manage multiple requests and priorities in a fast-paced environment. Strong interpersonal skills and a service-oriented approach. Ability to work independently while collaborating effectively with multiple Club departments. Proficiency with Microsoft Office and willingness to learn and use Clubspot and other Club systems. Ability to maintain confidentiality and handle sensitive member information appropriately. Familiarity with Telluride, seasonal resort operations, skiing, golf, or private-club services is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills:

Must be able to convey information and ideas clearly, concisely, and thoroughly through spoken and written communication in a refined manner. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by members, co-workers, and guests.

Other Qualifications:

Must be able to multi task. Must routinely meet deadlines

Physical Demands:

Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The pay rate for this position is $25.00/hr Benefits include sick leave, ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts Back Share Apply Now