Gables Self Defense Academy About Us Gables Self Defense Academy is a fast-growing martial arts and fitness gym looking for an energetic, people-first Front Desk & Member Experience Associate to be the face of our academy. This is a great opportunity for someone who loves working with kids and families, has a knack for sales and customer service, and wants the chance to earn extra income teaching private gymnastics lessons. Position Overview The Front Desk Associate is the first point of contact for every member, prospect, and parent who walks through our doors, calls us, or emails us. You'll manage the front desk, help convert leads into members, keep the gym organized and welcoming, and — if you have a gymnastics background — have the opportunity to teach private gymnastics classes for additional pay. Key Responsibilities Front Desk & Customer Service Greet every member, student, and visitor with a warm, friendly attitude Answer incoming phone calls promptly and professionally Respond to emails and online inquiries in a timely manner Check students in/out and manage daily class schedules Handle member questions, concerns, and billing inquiries with patience and care Sales & Membership Growth Follow up with trial members and leads to convert them into enrolled students Confidently present membership packages, pricing, and promotions Conduct facility tours for prospective members and families Meet or exceed monthly enrollment and retention goals Upsell private lessons, camps, birthday parties, and merchandise Gym Organization & Operations Keep the front desk, lobby, and gym floor clean, tidy, and welcoming Maintain accurate member records and class rosters Restock retail items and manage basic inventory Assist with scheduling, class transitions, and day-to-day gym flow Support special events, birthday parties, and promotions Working With Kids Create a fun, safe, and encouraging environment for children of all ages Build genuine relationships with students and their parents Communicate student progress and gym updates to families Help manage kids during busy check-in/check-out times with patience and positivity Private Gymnastics Instruction (Bonus Opportunity) Candidates with a gymnastics background may teach private or small-group gymnastics lessons outside of front desk hours Set your own availability for private lessons and earn additional income per session Help design age-appropriate lesson plans for beginner through intermediate students Qualifications Previous experience in customer service, sales, retail, or front desk/reception preferred Genuine enthusiasm for working with children and families Strong phone and email communication skills Organized, dependable, and comfortable multitasking in a busy environment Positive, outgoing personality with a natural sales instinct Gymnastics background (competitive, coaching, or instructional experience) strongly preferred, but not required for the front desk role itself Basic computer skills (scheduling software, email, POS/billing systems) Flexible availability, including some afternoons, evenings, and/or weekends What We Offer Competitive hourly pay plus sales commission/bonus opportunities Extra income potential through private gymnastics lesson instruction A fun, supportive team environment Employee discounts on programs and merchandise Opportunities for growth within the academy

Pay:

$17.00 - $22.00 per hour Expected hours: No less than 30.0 per week

Benefits:

Flexible schedule

Work Location:

In person