Member Specialist

Member Specialist Bloomfield Hills, MI Job Details Part-time $14 an hour 11 hours ago Benefits 401(k) Employee discount Opportunities for advancement Flexible schedule Qualifications Customer communication Guest relations Sales transaction processing Payment processing Greeting customers Sanitation Clean workspace maintenance POS systems Communication skills Entry level Full Job Description

OVERVIEW

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing indoor pickleball franchise. Each club features between 8-16 courts in a climate-controlled environment. Using on-court technology for instant replay and live streaming to provide the ultimate pickleball playing experience. Our mission is to expand the sport of pickleball by inspiring new players and providing enthusiasts of all skill levels access to a welcoming community, optimal playing conditions, and opportunities for growth. Members of all ages and skill levels can visit the Ace Pickleball Club location to participate in a variety of activities including daily open play, clinics, tournaments, social, and glow-in-the-dark events. The Ace Pickleball Club experience comes down to three simple words: Learn. Play. Compete. The Member Specialist must be driven, approachable and detail oriented. This person takes ownership of the Club and Member experience. They inherently place value on knowing people's names and making friends without trying. They contribute to the community and foster an optimal playing experience.

RESPONSIBILITIES

• Take great care of our Members through active hospitality.
• Provide genuine, friendly and passionate guest service. They not only satisfy Member requests but also anticipate their needs.
• Greet Members and Guests with a warm smile and sincere welcome.
• Facilitate games and create a positive playing environment.
• Engage with Members by asking about their game experience, express appreciation by thanking Members for choosing Ace Pickleball Club.
• Provide new or replacement equipment as needed.
• Scan in Members with a smile and process payments through our POS system.
• Maintain our Club to provide the optimal playing experience for all Members.
• Work in a team-oriented environment. Our Member Specialists anticipate when others need help and are gladly willing to assist. They also ask for help when needed!
• Create a spotless and sparkling Club by cleaning their individual workstation, courts, and surrounding areas, which includes daily cleaning duties before and after each shift and ongoing cleaning responsibilities during business hours.

QUALIFICATIONS

• Prior work experience in guest service or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem-solving skills
• Strong communication skills

BENEFITS/PERKS

• Free Club membership (if working more than 10 hours a week)
• Discounts on concessions and merchandise
• Flexible scheduling
• Competitive hourly wage with regular opportunity for advancement and raises

Job Type:

Part-time Pay:

$14.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Application Question(s): Would you be available to work evenings and weekends? Ability to

Commute:

Bloomfield Hills, MI 48302 (Required)

Work Location:

In person