JOB SUMMARY

The Membership Representative is responsible for achieving membership sales goals, managing membership accounts, and providing exceptional customer service. This role includes conducting tours for prospective members, highlighting club amenities and benefits tailored to their needs. The Membership Representative will ensure seamless onboarding for new members, resolve member inquiries, and maintain accurate member records in the club's member management system. The position requires strong interpersonal skills to work with diverse populations, including members, guests, and community representatives. Membership Representatives must handle high-pressure situations, complex member concerns, and adhere to club policies at all times. Flexibility in working nights and weekends, is essential.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Consistently achieve and surpass sales goals and expectations Conduct engaging sales tours tailored to individual and group needs Accurately process membership paperwork and change requests Answer all member inquiries in a timely and professional manner Proactively address and resolve member issues with professionalism and courtesy Maintain up-to-date member information in the Member Management system (Club Automation) Develop and implement strategies to enhance member retention and satisfaction Support and promote member appreciation events and programs

MINIMUM QUALIFICATIONS

High school diploma or equivalent Sales or customer service experience preferred Familiarity with fitness or medical industries preferred CPR, First Aid, and AED certifications (required within 60 days of hire)

OTHER SKILLS AND ABILITIES

Excellent verbal and written communication skills Strong organizational and follow-up skills Outgoing, positive attitude with the ability to motivate others Proficiency with office applications, Club Automation, and social media tools

WORKING CONDITIONS AND REQUIREMENTS

Must be able to navigate the facility and operate all equipment necessary for job duties. Flexibility in working nights and weekends, is required.

Pay:

$17.50 - $18.00 per hour Expected hours: 15.0 - 29.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person