Member Services Representative

Job Summary:

Provide an environment of excellence for our members, our employees and our community. Build and maintain strong member relationships through the use of member service and selling skills. Receive and process membership, loan and checking applications, open new services, complete routine teller transactions and counsel members on other financial services. ____________________________________________________________________ Essential Functions Build and maintain strong member relationships consistently serving using DOTS (Discovering Opportunities To Serve) whenever assisting members. Deliver an excellent service experience to the members by consistently having a friendly demeanor, sense of urgency, willingness to assist the member whenever needed, ensuring all issues and requests are resolved promptly, thoroughly and to the member's satisfaction. Provide education on appropriate products or services (i.e., shares, checking, certificates, IRA's, loans, ATM/Debit cards, Virtual branch, Internet banking, audio response etc.): and counsel members on the benefits of credit union products and services. Accurately process various account requests, including, but not limited to opening new accounts and services, disputes, stop payment requests, debit card reorders, address change requests, account transfers, requests for account ownership changes, closing accounts, etc. Process loan requests (take complete applications, answer underwriting questions, obtain and verify requested documents) and prepare loan documents as authorized. Deliver loan decisions with respect and dignity regardless of the outcome. Counsel members on alternatives that best meet their financial situation. When closing loans, ensure the member is familiar with all terms, conditions, disclosures and collateral securing the loan. Consistently meet and/or exceed assigned goals. Recommend changes to policies and procedures to a Branch Manager/AVP of Branch Operations to ensure superior member service and efficiency of operations is maintained. Keep all members and credit union business strictly confidential. Knowledge of and adherence to all guidelines specified under internal audit and quality control policies and procedures. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee's position and responsibility. Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our " ACT " plan listed below:

Accountable Reliable:

ready to work at scheduled times

DWYSYWD:

do what you say you will do

Responsible:

perform job duties accurately, on time and within budget; don't pass the buck when something goes wrong

Resourceful:

run it like you own it (use CU resources wisely) Avoiding actions that warrant a write-up Compliant Adhere to all Credit Union policies and procedures Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate Supportive:

help your co-workers succeed

Cooperative:

work together, not in isolation (together, everyone achieves more)

Golden Rule:

treat others the way you want to be treated

Attitude:

help create a friendly and positive atmosphere wherever you are Having no negative internal survey reports

Additional Responsibilities:

Provide assistance to fellow employees to enhance their ability to provide continuous, quality member service. Provide training and assistance to other Member Service Representatives. Keep work area clean and free of clutter or waste to project a professional appearance. Complete special projects and miscellaneous assignments or functions as required and/or assigned. __________________________________________________________________

Qualifications:

High School diploma or equivalent business experience At least one year of experience in Credit Unions or other financial institutions is preferred; working knowledge of credit union consumer lending policy is preferred. Must have basic reasoning and problem solving skills. Ability to take responsibility for continuous member service and participate in a team effort to provide efficient service and meet member needs. Must be able to work with minimal supervision and be flexible and dependable with a professional appearance. Must be accurate and detail oriented, knowledgeable about computer systems as it relates to loans, new accounts, and general credit union inquiries. Must have exceptional interpersonal relationship skills; be clear and concise in oral/written communication. Must be enthusiastic, self-motivated, team player and member service oriented in attitude and performance and amiable personality.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.

How To Apply:

St. Louis Community Credit Union offers a competitive compensation package with incentives and benefits including Medical, Dental, Vision, 401K and Pension as well as the ability to grow with the organization. Applicants should apply online at www.stlouiscommunity.com Click on the Careers tab. You may upload your cover letter, resume and salary requirements there as well. St. Louis Community is an

Equal Opportunity Employer No Phone Calls Please Job Type:

Full-time Pay:

$17.00

• $18.

50 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person Member Services Representative 3.3 3.3 out of 5 stars St. Louis, MO 63108 $17.00

• $18.50 an hour
• Full-time St Louis Community Credit Union 7 reviews $17.00
• $18.50 an hour

•

Full-time Job Summary:

Provide an environment of excellence for our members, our employees and our community. Build and maintain strong member relationships through the use of member service and selling skills. Receive and process membership, loan and checking applications, open new services, complete routine teller transactions and counsel members on other financial services. ____________________________________________________________________ Essential Functions Build and maintain strong member relationships consistently serving using DOTS (Discovering Opportunities To Serve) whenever assisting members. Deliver an excellent service experience to the members by consistently having a friendly demeanor, sense of urgency, willingness to assist the member whenever needed, ensuring all issues and requests are resolved promptly, thoroughly and to the member's satisfaction. Provide education on appropriate products or services (i.e., shares, checking, certificates, IRA's, loans, ATM/Debit cards, Virtual branch, Internet banking, audio response etc.): and counsel members on the benefits of credit union products and services. Accurately process various account requests, including, but not limited to opening new accounts and services, disputes, stop payment requests, debit card reorders, address change requests, account transfers, requests for account ownership changes, closing accounts, etc. Process loan requests (take complete applications, answer underwriting questions, obtain and verify requested documents) and prepare loan documents as authorized. Deliver loan decisions with respect and dignity regardless of the outcome. Counsel members on alternatives that best meet their financial situation. When closing loans, ensure the member is familiar with all terms, conditions, disclosures and collateral securing the loan. Consistently meet and/or exceed assigned goals. Recommend changes to policies and procedures to a Branch Manager/AVP of Branch Operations to ensure superior member service and efficiency of operations is maintained. Keep all members and credit union business strictly confidential. Knowledge of and adherence to all guidelines specified under internal audit and quality control policies and procedures. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee's position and responsibility. Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our " ACT " plan listed below:

Accountable Reliable:

ready to work at scheduled times

DWYSYWD:

do what you say you will do

Responsible:

perform job duties accurately, on time and within budget; don't pass the buck when something goes wrong

Resourceful:

run it like you own it (use CU resources wisely) Avoiding actions that warrant a write-up Compliant Adhere to all Credit Union policies and procedures Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate Supportive:

help your co-workers succeed

Cooperative:

work together, not in isolation (together, everyone achieves more)

Golden Rule:

treat others the way you want to be treated

Attitude:

help create a friendly and positive atmosphere wherever you are Having no negative internal survey reports

Additional Responsibilities:

Provide assistance to fellow employees to enhance their ability to provide continuous, quality member service. Provide training and assistance to other Member Service Representatives. Keep work area clean and free of clutter or waste to project a professional appearance. Complete special projects and miscellaneous assignments or functions as required and/or assigned. __________________________________________________________________

Qualifications:

High School diploma or equivalent business experience At least one year of experience in Credit Unions or other financial institutions is preferred; working knowledge of credit union consumer lending policy is preferred. Must have basic reasoning and problem solving skills. Ability to take responsibility for continuous member service and participate in a team effort to provide efficient service and meet member needs. Must be able to work with minimal supervision and be flexible and dependable with a professional appearance. Must be accurate and detail oriented, knowledgeable about computer systems as it relates to loans, new accounts, and general credit union inquiries. Must have exceptional interpersonal relationship skills; be clear and concise in oral/written communication. Must be enthusiastic, self-motivated, team player and member service oriented in attitude and performance and amiable personality.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.

How To Apply:

St. Louis Community Credit Union offers a competitive compensation package with incentives and benefits including Medical, Dental, Vision, 401K and Pension as well as the ability to grow with the organization. Applicants should apply online at www.stlouiscommunity.com Click on the Careers tab. You may upload your cover letter, resume and salary requirements there as well. St. Louis Community is an

Equal Opportunity Employer No Phone Calls Please Job Type:

Full-time Pay:

$17.00

• $18.

50 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person